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All Journal Jurnal Rekam Medis dan Manajemen Informasi Kesehatan Journal of Scientific Insights
Fernandes, Nintorio Vieira
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Computer Science & IT Education Engineering Health Professions Public Health Social Sciences Other

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Hubungan Mutu Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien Di Rumah Sakit Kota Lospalos Tahun 2022 Fernandes, Nintorio Vieira; Nurvita, Silvia
Jurnal Rekam Medis & Manajemen Infomasi Kesehatan Vol. 2 No. 2 (2022): Desember 2022
Publisher : Universitas Nasional Karangturi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53416/jurmik.v2i2.104

Abstract

Mutu pelayanan kesehatan merupakan tingkat kesempurnaan pelayanan kesehatan yang diselenggarakan sesuai dengan kode etik dan standar pelayanan yang ditetapkan, sehingga menimbulkan kepuasan bagi setiap pasien, untuk mengukur mutu pelayanan kesehatan yaitu yang dikenal dengan model SERVQUAL (service quality (responsiveness, assurance, tangible, empathy dan reliability). Tujuan penelitian ini untuk Mengetahui hubungan mutu pelayanan Kesehatan dengan tingkat kepuasan pasien Rawat Inap di Rumah Sakit kota Lospalos, Jenis penelitian yang digunakan adalah penelitian survei dengan menggunakan pendekatan explanatory atau penelitian penjelasan yang dilakukan pada bulan Juni tahun 2022. Lokasi penelitian di Rumah Sakit Kota Lospalos. Jumlah sampel adalah 30 responden yang telah memenuhi kriteria inklusi penelitian. Instrument penelitian yang digunakan dalam penelitian ini yaitu kuesioner. Analisis pada penelitian ini yaitu analisis Bivariat menggunakan uji chi square dengan kepercayaan 95% dengan α = 0.05. hasil penelitian menunjukan ada hubungan mutu pelayanan dengan kepuasan pasien antara dimensi Reliability P Value = 0.002, dimensi Responsiviness P Value = 0.004, dimensi Assurance P Value = 0.0042 dan dimensi empathy P Value = 0.0015, sedangkan mutu pelayanan dimensi tangibles tidak ada hubungan dengan kepuasan pasien dengan P Value = 0.063>0.05. Diharapkan agar pihak Rumah Sakit Kota Lospalos dapat meningkatkan lagi mutu pelayanan sehingga kepuasan pasien juga dapat menigkat, agar dapat memaksimalkan kepercayaan pasien dalam memanfaatkan pelayanan kesehatan.
Factors Associated with Hypertension in Lautem Municipality, Timor Leste in 2025 Fernandes, Nintorio Vieira; Azam, Mahalul; Rahayu, RR Sri Ratna
Journal of Scientific Insights Vol. 2 No. 6 (2025): Available online
Publisher : Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/jsi.v2i6.570

Abstract

Hypertension is a leading global health problem and a major cause of cardiovascular and renal complications. In low- and middle-income countries, including Timor-Leste, its prevalence continues to rise despite ongoing prevention programs. This study examines the factors influencing hypertension in Lautem Madya City, Timor-Leste, focusing on behavioral, cultural, and socio-demographic determinants. This study uses a qualitative approach with a cross-sectional was applied using data from the Lautem Health Office. Associations between lifestyle behaviors, cultural practices, and structural barriers with hypertension prevalence were analyzed. Using a cross-sectional analytic design and Structural Equation Modeling–Partial Least Squares (SEM-PLS), 340 adult respondents (170 with hypertension and 170 without) were surveyed between January and April 2025. Data were analyzed revealed that age, gender, family history, education, diet (high salt and meat intake), smoking, alcohol consumption, limited healthcare access, and poor family support were significantly associated with hypertension (p < 0.05). Cultural practices emerged as a central factor, directly increasing hypertension risk and mediating the effects of lifestyle behaviors such as diet, smoking, and alcohol use. These findings indicate that hypertension prevention in Lautem Municipality requires culturally tailored and family-centered interventions supported by improved primary healthcare systems. This study contributes empirical evidence on the interaction of lifestyle, social, and cultural determinants of hypertension in a low- and middle-income country context.
Co-Authors Mahalul Azam Rr. Sri Ratna Rahayu Silvia Nurvita, Silvia