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All Journal Jurnal Kesehatan Komunitas Jurnal Indonesia Sosial Teknologi
Sila Wiweka, Ida Bagus
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Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Compliance Analysis Of Hand Hygiene Regulation Implementation At Dr. M. Goenawan Partowidigdo Pulmonary Hospital Based On Who Multimodal Hand Hygiene Improvement Strategy Fitriana, Mila; Achadi, Anhari; Bashabih, Masyitoh; Darmawan, Ede Surya; Sila Wiweka, Ida Bagus
Jurnal Indonesia Sosial Teknologi Vol. 4 No. 9 (2023): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v4i9.726

Abstract

The Hospital Infection Prevention and Control Program (HIPCP) is an effort to reduce the risk of Healthcare-Associated Infections (HAIs), including hand hygiene compliance. WHO issued the Multimodal Hand Hygiene Improvement Strategy as one of the strategies to tackle low hand hygiene compliance. Dr. M. Goenawan Partowidigdo Pulmonary Hospital (RSPG) has implemented hand hygiene regulations referring to the current policies, but it has not met the target over the last three years. This study aims to analyze the implementation of the regulation of hand hygiene compliance at RSPG according to the WHO Multimodal Hand Hygiene Improvement Strategy, using an analytical descriptive qualitative approach with a case study method. The analysis uses the combination of the theory of George Edward III, Weaver, and the WHO Multimodal Hand Hygiene Improvement Strategy. WHO Multimodal Hand Hygiene Improvement Strategy assessment was conducted by scoring the Hand Hygiene Self-Assessment Framework (HHSAF). The results showed the lowest percentage of HHSAF scores on the bureaucratic structure variable, but the most important variable was the resource variable, namely human resources, related to activeness and behavior issues. These issues were obtained from in-depth interviews developed from structured questions on HHSAF. Hand Hygiene of RSPG is at an intermediate level. Researchers recommend behavioral enforcement with appreciative inquiry in addition to reward and punishment as an effort to improve compliance with the implementation of hand hygiene regulations at RSPG.
Optimalisasi Pendaftaran Rawat Jalan untuk Peningkatan Kualitas Pelayanan Publik di Rumah Sakit Goenawan Partowidigdo Pratama, Tirta; Sila Wiweka, Ida Bagus; Saefulmilah, Henik
Jurnal Kesehatan Komunitas Vol 11 No 3 (2025): Jurnal Kesehatan Komunitas
Publisher : Universitas Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25311/keskom.Vol11.Iss3.2399

Abstract

Introduction: Service waiting time is a key indicator for measuring hospital quality. However, data indicate that outpatient waiting times at several hospitals exceed the standard duration, and Goenawan Partowidigdo Hospital faces similar issues, with long queues and prolonged outpatient registration wait times. Registration via the online application was extremely low, ranging from 0.21% to 3.10% (May–July 2024 data), and the service waiting time consistently exceeded the target of >60 minutes, sometimes reaching 2 hours and 22 minutes. Objective: This study aims to optimize the outpatient registration system at Goenawan Partowidigdo Hospital through an integrated digitalization approach to reduce waiting times, relieve queue congestion, and ultimately improve the patient experience. Methods: This study used a qualitative case study design conducted from September to November 2024. Primary data were obtained through in-depth interviews with 11 key informants (4 management staff, 4 registration staff, and 3 patients) using purposive sampling. Qualitative analysis, including a fishbone diagram, was conducted to identify problems. Data on online registration utilization and waiting times were analyzed descriptively to compare the periods before and after the intervention. Results: Online registration utilization increased significantly in the post-intervention period to 86.19% in June and 87.96% in July 2025. Consequently, the waiting time decreased to approximately 1 hour and 16 minutes in June and 1 hour and 08 minutes in July 2025. Conclusion: The optimization of outpatient registration at Goenawan Partowidigdo Hospital, achieved through a holistic approach that integrated digitalization and intensive education, successfully relieved outpatient queue congestion and reduced service waiting times.
Co-Authors Anhari Achadi Bashabih, Masyitoh Ede Surya Darmawan Fitriana, Mila Pratama, Tirta Saefulmilah, Henik