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All Journal Jurnal Ilmiah Universitas Batanghari Jambi
Syahreza, M. Ryan
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Analisis Kualitas Layanan Sistem Informasi Aplikasi Access KAI sebagai E-Government dengan E-GovQual Syahreza, M. Ryan; Sulaksono, Aditya Galih
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 3 (2024): Oktober
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i3.5495

Abstract

This research evaluates the service quality of the Access By KAI application developed by PT. KAI using the E-GovQual method. This application provides various features such as ticket booking, travel information, and additional services. With a survey of users in Malang and analysis using SPSS. The research results show that the Access By KAI application has good quality, but there are several areas that require improvement, such as effectiveness and service.
Co-Authors Aditya Galih Sulaksono, Aditya Galih