Jurnal Ilmiah Universitas Batanghari Jambi
Vol 24, No 3 (2024): Oktober

Analisis Kualitas Layanan Sistem Informasi Aplikasi Access KAI sebagai E-Government dengan E-GovQual

Syahreza, M. Ryan (Unknown)
Sulaksono, Aditya Galih (Unknown)

Article Info

Publish Date
27 Oct 2024

Abstract

This research evaluates the service quality of the Access By KAI application developed by PT. KAI using the E-GovQual method. This application provides various features such as ticket booking, travel information, and additional services. With a survey of users in Malang and analysis using SPSS. The research results show that the Access By KAI application has good quality, but there are several areas that require improvement, such as effectiveness and service.

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Journal Info
Jurnal Ilmiah Universitas Batanghari Jambi
Website

Abbrev

ilmiah

Publisher

Universitas Batanghari Jambi

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

Jurnal Ilmiah Universitas Batanghari Jambi adalah peer-review jurnal akses terbuka yang bertujuan untuk berbagi dan diskusi mengenai isu dan hasil penelitian yang lagi hangat pada saat ini. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian pada Masyarakat Universitas Batanghari Jambi, ...