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All Journal TRANSFORMASI: Jurnal Manajemen Pemerintahan Inkubis: Jurnal Ekonomi dan Bisnis Glosains: Jurnal Sains Global Indonesia
Diantoro, Suhajar
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Economics, Econometrics & Finance Social Sciences

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Overcoming Challenges in Digital Public Service Delivery: Insights from Lapak Aduan Implementation Indrayani, Etin; Akbar, Fergie; Diantoro, Suhajar
TRANSFORMASI: Jurnal Manajemen Pemerintahan TRANSFORMASI: Jurnal Manajemen Pemerintahan- Vol. 17 (2), 2025
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtp.v17i2.3677

Abstract

The Banyumas Regency Government provides services to the community and establishes interactive government and public services through a public communication space called "Lapak Aduan." In practice, Lapak Aduan, which utilizes social media platforms, serves as a bridge for the public to interact with the relevant local government agencies, with a maximum response time of 3 hours. However, Lapak Aduan often fails to meet the specified response time for public complaints, and the lack of public engagement has led to low utilization of the complaint platform. This research aims to identify the reasons for the public's lack of interest in the Lapak Aduan application and improve Lapak Aduan's service standards. This study adopts a qualitative research method, utilizing data collection techniques such as observation, interviews, and documentation. The findings indicate that the Lapak Aduan application still has numerous shortcomings in terms of usefulness and ease of use, hindering its ability to facilitate public digital complaint services. Consequently, the public's interest in utilizing Lapak Aduan remains low, necessitating periodic socialization efforts to ensure that the community can fully benefit from its convenience.
Downstreaming Mineral Resources in Indonesia in Bibliometric Analysis Manohara, Brigita Purnawati; Iqbal, Muhammad; Rowa , Hyronimus; Diantoro, Suhajar; Suprajoyo, Tjahyo
Inkubis : Jurnal Ekonomi dan Bisnis Vol. 8 No. 1 (2026): INKUBIS Jurnal Ekonomi Dan Bisnis
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/inkubis.v8i1.204

Abstract

Background: Although research has been shrinking over the last few years, despite growing publications, its recent bibliometric structural development remains relatively underexplored regarding Indonesia's continuing industrial policy after the nickel export ban and Mining Law (2020). Objective: To map research development, collaboration networks, and trending topics while also identifying gaps in mineral downstreaming research. Methods: Using Publish or Perish in Google Scholar, 1,000 publications (2005–2025) were obtained and analyzed using VOSviewer for co-authorship and keyword co-occurrence. Results: Publications increased exponentially after 2020, coinciding with Indonesia's nickel export ban. Co-authorship analysis identified 32 connected authors across 8 clusters, with Chinese-affiliated researchers dominating the network (Wang, Zhang, Chen, Li). Keyword co-occurrence mapping revealed 1,083 interconnected items across 26 thematic clusters, with the discourse evolving from resource nationalism and investment policy toward critical minerals, battery ecosystems, ESG, and sustainability. Conclusion: The bibliometric map reveals a maturing but fragmented research landscape, with underexplored areas in green governance, mineral circularity, and domestic social impact. This study contributes the first systematic bibliometric overview of mineral downstreaming research in Indonesia, providing a research roadmap for scholars, policymakers, and industry stakeholders navigating Indonesia's role in the global clean energy supply chain.
Access Rights Policy and Population Data Utilization: Evidence from the Population and Civil Registration Office of Depok City, West Java Province Jocom, Zefanya Yosua; Nurdin, Ismail; Diantoro, Suhajar; Ruhana, Faria
Glosains: Jurnal Sains Global Indonesia Vol. 7 No. 2 (2026): Glosains: Jurnal Sains Global Indonesia
Publisher : Sekolah Tinggi Agama Islam Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59784/glosains.v7i2.684

Abstract

Background: NIK-based population data access rights implementation is one of the challenges of strategic governance in Indonesia's digital transformation agenda. Permendagri No. 17 of 2023 has declared that such structured data-sharing is implemented through Cooperation Agreements (PKS), but empirical study on how Disdukcapil at the regional level navigates the gap between regulatory mandates and operational realities remains elusive. Objective: This study aims to examine the implementation of population data access rights using NIK-based policy at Depok City Disdukcapil, along with its challenges and management strategies. Methods: A descriptive qualitative approach with a constructivist paradigm was used, which included interviews, field observations, and literature review, followed by data reduction, triangulation, and presentation of the information obtained using NVivo 11 Plus. Results: The findings reveal that the optimization of population data utilization across various public service sectors remains uneven. Furthermore, there is a declining trend in the implementation of data access rights and a lack of understanding regarding the access mechanisms. Despite these issues, the policy implementation operates through structured digital governance, regulation-based frameworks, and cross-institutional collaboration, which enhances service effectiveness, time efficiency, data accuracy, and the precision of government programs. However, obstacles such as limited human resources, infrastructure constraints, inter-agency (OPD) coordination gaps, and technical and regulatory challenges persist. As a result of this study, the researcher formulates the ANYA-COCO (Affected, Negotiated, Yield, Authority – Collaborative-Controlled) model as a framework for policy implementation. This model aims to strengthen adaptive digital governance, data literacy, cross-agency coordination, and performance-based monitoring to ensure that population data utilization access becomes more effective and efficient. Conclusion: Adaptive digital governance, improvement of data literacy, coordination and synchronization across government agencies based on three levels, and monitoring based on performance indicators are recommended to ensure that NIK-based population data access utilization can be more responsive, safe, and sustainable. This research offers practical policy recommendations that can be replicated across similar Disdukcapil offices in the country.
Co-Authors Akbar, Fergie Etin Indrayani Faria Ruhana Ismail Nurdin Jocom, Zefanya Yosua Manohara, Brigita Purnawati Muhammad Iqbal Rowa , Hyronimus Suprajoyo, Tjahyo