Diantoro, Suhajar
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Pemanfaatan Website Dinas Komunikasi dan Informatika Kota Medan dalam Mewujudkan Keterbukaan Informasi Publik Indrayani, Etin; Purba, Sultan Haga; Diantoro, Suhajar
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 17 No 1 (2025): Innovative Governance
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v17i1.5314

Abstract

This study aims to analyze the utilization of the Medan City Communication and Informatics Office website in providing public information. The research method used is descriptive qualitative, with data collection techniques that include observation, interviews, and documentation. Data processing was done using NVivo software to identify key themes in the qualitative data. The findings indicate that although the Diskominfo Medan website presents updated news, it lacks interactive menus, public service features, and community engagement. Therefore, content structure optimization, human resource development, and integration of two-way communication features are essential to achieving the goal of public information transparency.