Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Indonesian Journal of Innovation Studies
Setiabudi, Edo
Unknown Affiliation
Computer Science & IT Education Engineering Law, Crime, Criminology & Criminal Justice

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Queue Optimization Study for Retail Efficiency Enhancement: Studi Optimalisasi Antrian untuk Peningkatan Efisiensi Ritel Setiabudi, Edo; Cahyana, Atikha Sidhi
Indonesian Journal of Innovation Studies Vol. 25 No. 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v25i3.1165

Abstract

Minimarkets face challenges of overcrowding and prolonged wait times, often due to suboptimal cashier staffing. This study aims to determine the optimal number of cashiers to minimize queues. Using a single-phase multi-channel queuing model, data was collected through direct observation and quantitative analysis. Initial findings with two cashiers revealed varying wait times, prompting simulation experiments. Results indicated that adding a third cashier significantly reduced wait times to 0.41-2.45 minutes, enhancing service efficiency and customer satisfaction. Future research may explore longer observation periods and assess cost-effectiveness in staffing adjustments. Highlight: Data Analysis: Direct observation, quantitative data, and Excel processing for insights. Simulation Test: Arena software simulates cashier scenarios for service optimization. Efficiency Boost: Adding a cashier reduces wait times, enhancing customer satisfaction. Keywoard: Minimarket, Queuing Model, Cashier Optimization, Service Efficiency, Customer Satisfaction.
Co-Authors Atikha Sidhi Cahyana