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HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN BPJS Hasibuan, Ahmad Safii; Henny Sahriani; Halman Paris; Hapiz Arlanda Sani
Jurnal Kesehatan Ilmiah Aufa Royhan Vol 10 No 1 (2025): Vol. 10 No. 1 Juni 2025
Publisher : Universitas Aufa Royhan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51933/health.v10i1.2005

Abstract

ABSTRAK Kualitas pelayanan yang baik akan meningkatkan kepuasan pada pengguna jasa layanan (pasien) serta mempunyai hubungan yang positif dan signifikan dengan tingkat kepuasan. Kepuasan pasien ini dapat tercipta melalui pelayanan yang baik oleh para tenaga medis yang ada di Instansi Kesehatan jumlah data pasien yang berobat di Puskesmas Batunadua dengan menggunakan kartu BPJS, dari tahun 2021 berjumlah 9.946 orang,tahun 2022 berjumlah 7.573 orang, tahun 2023 berjumlah 5.334 orang, dan tahun 2024 dari bulan januari-maret 850 orang. karena melihat dari data pasien BPJS beberapa tahun belakangan terjadi penurunan disebabkan adanya keluhan. Jenis dan desain penelitian dengan metode penelitian survey analitik, desain penlitian yang digunakan adalah cross sectional.Populasi penelitian ini adalah seluruh pasien BPJS rawat jalan sebanyak 138 orang, sampel dalam penelitian ini berjumlah 103 orang. Hasil penelitian yang yang telah dilakukan pada 103 responden dilakukan uji analisis data menggunakan ujichi square di daptakan hasil p=0,175 (p-Value > 0,05 sehingga di simpulakan tidak ada hubungan kualitas pelayana dengan tingkat kepuasan pasien BPJS pada unit rawat jalan di puskesmas batunadua. Diharapkan lebih meningkatkan kualitas pelayanan yang dirasa kurang baik dan mempertahankan kualitas yang sudah baik agar kepuasan pasien khususnya untuk pengguna BPJS dapat tercapai secara maksimal karena kelima dimensi tersebut memiliki nilai kepuasan pada pengguna BPJS. Kata Kunci : Kualitas Pelayanan Kesehatan, Kepuasan Pasien ABSTRACT Good service quality will increase the satisfaction of service users (patients) and have a positive and significant relationship with the level of satisfaction. This patient satisfaction can be created through good service by medical personnel in the Health Agency the number of patient data seeking treatment at the Batunadua Health Center using a BPJS card, from 2021 there were 9,946 people, in 2022 there were 7,573 people, in 2023 there were 5,334 people, and in 2024 from January to March 850 people. Because looking at BPJS patient data in recent years there has been a decline due to complaints. The type and design of the research is an analytical survey research method, the research design used is cross-sectional. The population of this study were all outpatient BPJS patients as many as 138 people, the sample in this study amounted to 103 people. The results of the research that has been carried out on 103 respondents carried out data analysis tests using the chi-square test, the results are p = 0.175 (p-Value> 0.05 so that it can be concluded that there is no relationship between service quality and the level of satisfaction of BPJS patients in the outpatient unit at the Public health center Batunadua. It is hoped that the quality of service that is felt to be less good, and pay attention to the quality that is already good so that satisfaction in particular for BPJS users can be achieved maxsimally because. Keyword : Health –service quality, sastisfaction patient
The Role of the Family in Preventing Child Wasting: A Systematic Literature Review Anto J. Hadi; Lucy Widasari; Hapiz Arlanda Sani; Erni Yetti R; Zadrak Tombeg; Saskiyanto Manggabarani
Science Publication: Journal of Public Health and Nutrition Vol. 2 No. 1 (2026): Maret 2026
Publisher : PT Yapindo Jaya Abadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64965/spjphn.v2i1.41

Abstract

ABSTRACT Wasting is one of the public health nutrition problems in developing countries including South Asia, Africa, and Indonesia. This condition can lead to an increased risk of death in children under five years of age and affect their physical and cognitive development. Research shows that in addition to nutritional factors, the role of the family, including parenting, feeding, and social support, plays a significant role in preventing and overcoming wasting in children. This systematic literature review aims to explore the role of families in wasting prevention in children, focusing on factors that may influence the incidence of wasting. This study used a systematic literature review (SLR) approach by searching for relevant articles from various academic databases such as scopus. The selected articles analyzed family factors that contribute to the occurrence of wasting in children, including the role of mothers, parental education, household economic status, and the role of social support. Data were collected from various surveys and studies in countries with high prevalence of wasting, including countries in South Asia and Africa. The results of the analysis showed that family factors such as the mother's education level, nutritional knowledge, good parenting, and access to health facilities played a significant role in the prevention of wasting in children. In addition, families with low socio-economic status and limited access to clean water and poor sanitation are more at risk of wasting events. Some effective family-based interventions include providing nutrition education to parents, supplemental feeding programs, and increased social support for high-risk families. The role of the family is very important in the prevention of wasting in children, especially through the improvement of parenting behavior and nutritious feeding. Wasting prevention programs need to actively involve families by providing nutrition education, as well as providing adequate social support and health facilities. Multisectoral interventions involving the health, sanitation, and education sectors must be strengthened to achieve more effective reduction in the prevalence of wasting. Keywords: prevention of wasting, role, family, children, social support, parenting behavior