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All Journal Jesya (Jurnal Ekonomi dan Ekonomi Syariah) IIJSE
Fitri Hidayanti, Nur
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Factors Influencing Sharia Economics Students' Interest in Using Digital Wallets (Case Study of E-Wallet Fund Users at Muhammadiyah Mataram University) Saputra, Dalingga; Agustina, Ahadiah; Fitri Hidayanti, Nur
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4853

Abstract

The increasing phenomenon of non-cash payments and digital transactions has encouraged the emergence of various e-wallet service providers who are competing to provide convenient, safe, and easy-to-use payment solutions to customers. Can these funds provide confidence and satisfaction to students interested in using Muhammadiyah University in Palembang to provide influence and benefits to students? The method used is quantitative with multiple linear regression analysis techniques using SPSS Ver.26 software with a total of 67 respondents. The results of the research state that Trust and Satisfaction have a positive and significant influence on interest in using the Dana digital wallet among Universitas Muhammadiyah Mataram students.
The Influence of the Use of Facebook as a Marketing Media on the Income of Muslim Traders in Sapugara Bree Village, Brang Rea District, West Sumbawa Regency Maulana, Bayu; Agustina, Ahadiah; Fitri Hidayanti, Nur
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.5098

Abstract

This research aims to evaluate the effect of using Facebook as a marketing medium on the income of Muslim traders in Sapugara Bree Village, Brang Rea District, West Sumbawa Regency. This research used quantitative methods involving 22 Muslim traders in Sapugara Bree Village. The collected data was analyzed using SPSS Version 23 statistical techniques on the Windows 10 operating program. Before using Facebook or digital marketing, traders usually offered their goods or services door to door, through local radio advertisements, through word of mouth using marketing services, brochures, and pamphlets or leaflets. The research results showed that the use of Facebook as a marketing medium had a significant positive impact on the income of Muslim traders in Sapugara Bree Village. The statistical test results show 19.7%. This research provides an important contribution to strengthening our understanding of the role of Facebook as a marketing medium in increasing the income of Muslim traders. The implication is that Muslim traders in Sapugara Bree Village need to optimize the use of Facebook as an effective marketing strategy to increase their sales and compete in the digital business era.
PENGARUH KUALITAS LAYANAN TELLER DAN COSTUMER SERVICE TERHADAP KEPUASAN NASABAH DI BANK NTB SYARIAH Danu Pratama, Muhammad; Ariani, Zaenafi; Fitri Hidayanti, Nur
Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Vol 9 No 1 (2026): Artikel Riset Januari 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36778/jesya.v9i1.2571

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan Teller (X₁) dan Customer Service (X₂) terhadap kepuasan nasabah (Y) pada Bank NTB Syariah dengan mengacu pada dimensi SERVQUAL serta nilai-nilai pelayanan berbasis syariah. Metode penelitian menggunakan pendekatan kuantitatif melalui survei asosiatif dengan sampel berjumlah 100 nasabah aktif yang telah menggunakan layanan teller maupun customer service minimal enam bulan. Instrumen penelitian berupa kuesioner skala Likert lima poin, dengan nilai rata-rata deskriptif menunjukkan persepsi sangat baik pada seluruh variabel, yaitu X₁ = 81,53; X₂ = 81,20; dan Y = 80,40. Analisis dilakukan menggunakan regresi linear berganda melalui JASP. Hasil penelitian menunjukkan bahwa secara simultan kualitas layanan teller dan customer service berpengaruh signifikan terhadap kepuasan nasabah (F = 11,99; p < 0,001). Secara parsial, variabel X₂ berpengaruh signifikan (β = 0,416; p < 0,001), sedangkan X₁ tidak signifikan (β = 0,186; p = 0,117). Nilai koefisien determinasi sebesar R² = 0,198 mengindikasikan bahwa 19,8% variasi kepuasan nasabah dapat dijelaskan oleh kedua variabel layanan. Dengan demikian, penelitian menyimpulkan bahwa kualitas layanan customer service merupakan faktor dominan dalam meningkatkan kepuasan nasabah, sementara peran teller perlu diperkuat untuk menciptakan pelayanan yang lebih komprehensif dan sesuai prinsip syariah.
Co-Authors Ahadiah Agustina Ariani, Zaenafi Danu Pratama, Muhammad Maulana, Bayu Saputra, Dalingga