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Putra, Adisi
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Enhancing Environmental Practices and Empowering Communities: A Thematic Community Service Program in Air Kering 1 Padang Guci Kaur Bengkulu Laura, Fadila Putri; Apriana, Yesi; Putra, Adisi; Sumadi, Delvi; Nurzam, Nurzam; Irwanto, Tito; Suwarni, Suwarni
Jurnal Inovasi Kerja Nyata Vol. 1 No. 1 (2025): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jikn.v1i1.875

Abstract

This account tells the story of the OPTIMISTIS community service day in Desa Air Kering 1, Padang Guci, Kaur, Bengkulu. Over the weekend, volunteers tidied up littered streets, showed children the worth of nature, invited more neighbors to join the clean-ups, and opened spaces where youth could learn. They planted new garbage bins, cleared rubbish from the river, held short Quran classes, and set in the ground forty grafted avocado trees as symbols of pride and extra green in the village. To feel the difference of these tasks, the team watched each day, asked residents through polls and talk circles, then wrote down every answer. Feedback was mostly hopeful: bins stayed full, about eight out of ten adults pitched in, families washed hands more often, and people from different groups chatted more freely. The report now urges village leaders to keep naming caretakers, check the steps together, and guard these small wins before they slowly fade.
The Effect of Service Quality and Location on Customer Satisfaction at Kedai 99 in Kaur Regency Putra, Adisi; Nurzam, Nurzam; Febliansa , Muhammad Rahman
Innovative Business Management Journal Vol. 2 No. 2 (2026): April
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/ibm.v2i2.696

Abstract

The Customer satisfaction is one of the key indicators of success that every organization seeks to achieve. Several factors influence customer satisfaction, including service quality and location. The main issue examined in this study is the extent to which service quality and location affect customer satisfaction at Kedai 99, Kaur Regency. This study aims to determine the effect of service quality and location on customer satisfaction, both simultaneously and partially. The independent variables in this research are service quality (X1), which refers to reliability, responsiveness, assurance, empathy, and tangible evidence, and location (X2), which includes accessibility, visibility, traffic conditions, parking facilities, and expansion potential. The dependent variable is customer satisfaction (Y), which is measured through overall service satisfaction, willingness to recommend to others, and intention to reuse the service. This research is a quantitative study in which data collection is represented in numerical form. The population of this study consists of customers of Kedai 99 in Kaur Regency. The sampling technique used was non-probability sampling, with 100 consumers as the population. Based on the Slovin formula, 80 respondents were selected as samples to test the relationships among variables. The results of the study indicate that service quality has a significant effect on customer satisfaction at Kedai 99, Kaur Regency. Based on the t-test results, the significance value obtained was 0.000, which is smaller than 0.05, indicating that the hypothesis stating service quality significantly affects customer satisfaction is accepted. Furthermore, the coefficient of determination test shows a value of 0.928 or 92.8%, meaning that service quality explains 92.8% of the variation in customer satisfaction, while the remaining 7.2% is influenced by other variables outside the regression model.
Co-Authors Apriana, Yesi Laura, Fadila Putri Muhammad Rahman Febliansa Nurzam, Nurzam Sumadi, Delvi Suwarni Suwarni Tito Irwanto, Tito