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Etika Pelanggan Dalam Memberikan Respone Terhadap Penyajian Makanan Di Hub D'raja Coffee Defhany; Rachel Mia L. Lbn. Toruan; Evi Enitari Napitupulu; Open Berkat
JURNAL TEKNOLOGI KESEHATAN DAN ILMU SOSIAL (TEKESNOS) Vol. 5 No. 2 (2023): JURNAL TEKNOLOGI, KESEHATAN DAN ILMU SOSIAL (TEKESNOS)
Publisher : Universitas Sari Mutiara Indonesia

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Abstract

This study aims to analyze Customer Ethics in responding to food presentation at HUB D’Raja Coffee. The study emphasizes a qualitative approach with descriptive methods. The results of the study indicate that in carrying out the service provided by cafe waiters to customers, they always refer to the SOP that has been given by the owner and always adhere to three principles, namely Greeting, Smiling and greeting customers, both regular customers who often visit D’Raja and new customers who do not know about the cafe at all. This is inseparable from how employees or staff respond to what customers will order by using data management techniques, sources and methods accrding to the validity of the data they have.
Strategi Humas Universitas Dalam Meningkatkan Minat Calon Mahasiswa Baru Di Universitas Sari Mutiara Indonesia Exmin Man Jaya Laia; Sozanolo Hulu; Open Berkat
JURNAL TEKNOLOGI KESEHATAN DAN ILMU SOSIAL (TEKESNOS) Vol. 4 No. 2 (2022): JURNAL TEKNOLOGI KESEHATAN DAN ILMU SOSIAL (TEKESNOS)
Publisher : Universitas Sari Mutiara Indonesia

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Abstract

The aim of this research is to examine the public relations strategies of the university in increasing the interest of prospective new students at Sari Mutiara Indonesia University and to identify the supporting and inhibiting factors for public relations in enhancing the interest of prospective new students. This study uses a qualitative approach with data collection techniques through observation, interviews, and documentation. The results show that public relations strategies are implemented by: publishing campus achievements, such as accreditation, teaching staff, and academic achievements at various levels; establishing cooperation with the media. Supporting factors include internal and external elements, while inhibiting factors arise from internal communication challenges.
Co-Authors Defhany Evi Enitari Napitupulu Exmin Man Jaya Laia Rachel Mia L. Lbn. Toruan Sozanolo Hulu