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Anggraeni, Rr. Christiana Mayang
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Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Health Professions Languange, Linguistic, Communication & Media

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PENGARUH FASILITAS TERHADAP KEPUASAN TAMU DI ARTOTEL GELORA SENAYAN JAKARTA Zahri, Raihan Rizki; Aprilia, Lu’luwatin Rosdiana; Anggraeni, Rr. Christiana Mayang
Jurnal Perhotelan dan Pariwisata Vol 3 No 1 (2024): JURNAL PERHOTELAN DAN PARIWISATA (TELPAR)
Publisher : LPPM Politeknik Pajajaran ICB Bandung

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Abstract

This study aims to analyze the effect of facilities on guest satisfaction at Artotel Gelora Senayan Jakarta. Using a quantitative approach with an associative method, data were collected through a Likert-scale questionnaire and analyzed using simple linear regression. The sample consisted of 97 respondents from a population of 3,000 hotel guests (March–May 2025), determined using the Slovin formula with a 10% margin of error. The results showed that guests had a positive perception of the hotel’s facilities, including room comfort, Wi-Fi access, cleanliness, and other supporting amenities, and overall guest satisfaction was high. The regression analysis revealed a positive and significant relationship between facilities and guest satisfaction, with a significance value of 0.000 < 0.05 and a coefficient of determination (R²) of 0.336, indicating that 33.6% of guest satisfaction is explained by the quality of the facilities. Therefore, well-managed facilities significantly contribute to increasing guest satisfaction, and hotel management is advised to continually improve the quality and completeness of its facilities.
Co-Authors Aprilia, Lu’luwatin Rosdiana Zahri, Raihan Rizki