TELPAR
Vol 3 No 1 (2024): JURNAL PERHOTELAN DAN PARIWISATA (TELPAR)

PENGARUH FASILITAS TERHADAP KEPUASAN TAMU DI ARTOTEL GELORA SENAYAN JAKARTA

Zahri, Raihan Rizki (Unknown)
Aprilia, Lu’luwatin Rosdiana (Unknown)
Anggraeni, Rr. Christiana Mayang (Unknown)



Article Info

Publish Date
30 Sep 2024

Abstract

This study aims to analyze the effect of facilities on guest satisfaction at Artotel Gelora Senayan Jakarta. Using a quantitative approach with an associative method, data were collected through a Likert-scale questionnaire and analyzed using simple linear regression. The sample consisted of 97 respondents from a population of 3,000 hotel guests (March–May 2025), determined using the Slovin formula with a 10% margin of error. The results showed that guests had a positive perception of the hotel’s facilities, including room comfort, Wi-Fi access, cleanliness, and other supporting amenities, and overall guest satisfaction was high. The regression analysis revealed a positive and significant relationship between facilities and guest satisfaction, with a significance value of 0.000 < 0.05 and a coefficient of determination (R²) of 0.336, indicating that 33.6% of guest satisfaction is explained by the quality of the facilities. Therefore, well-managed facilities significantly contribute to increasing guest satisfaction, and hotel management is advised to continually improve the quality and completeness of its facilities.

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Journal Info

Abbrev

telpar

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Health Professions Languange, Linguistic, Communication & Media

Description

Hotel Service And Management, Hotel Operations, Food and Beverage Product, Food and Beverage Service, Hotel Accommodation, Business Management & Operation, Tourism Destinations and Infrastructure, Sustainable Tourism Ecotourism Border Tourism, Travel Patterns, Tourism Marketing, Tourists Behavior, ...