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All Journal Journal Of Information System And Artificial Intelligence
Syafaruddin, Muhammad Yunus
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Usability evaluation of the state junior high school 40 palembang website using the system usability scale (SUS) Syafaruddin, Muhammad Yunus; Muzakir, Ari Muzakir; Megawaty
Journal Of Information System And Artificial Intelligence Vol. 6 No. 1 (2025): Vol. 6 No.1(2025): Journal of Information System and Artificial Intelligence Vo
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/jisai.v6i1.275

Abstract

The increasing reliance on digital platforms in education highlights the importance of website usability for supporting academic and administrative activities. This study evaluates the usability of the State Junior High School 40 Palembang website using the System Usability Scale (SUS), a widely adopted and reliable method for measuring user experience. Data were collected from 50 respondents representing students, teachers, and administrative staff through observations, documentation, and an online SUS questionnaire. The overall SUS score achieved was 75.6, which places the website in the Good usability category. Further analysis revealed differences among user groups: administrative staff rated the system as Excellent (82.5), teachers as Good but close to Excellent (78.0), and students as Good but with the lowest score (72.5). These variations indicate that user familiarity, task type, and device context strongly influence usability perception. Benchmark comparisons confirmed that while the website surpasses the global average threshold, improvements are required to elevate it to the Excellent level consistently across all groups. Key areas for enhancement include navigation consistency, user guidance, and mobile responsiveness. Addressing these aspects will ensure broader user satisfaction, higher efficiency, and alignment with best practices in educational website usability.
Co-Authors Megawaty Muzakir, Ari Muzakir