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Jantje, Hendry J.
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Pengaruh Kualitas Pelayanan Unit Aviation Security terhadap Kepuasan Penumpang pada Bandara Domine Eduard Osok Kota Sorong Takaselumang, Mauren; Kastanya, James; Jantje, Hendry J.
Attractive : Innovative Education Journal Vol. 4 No. 3 (2022): Attractive : Innovative Education Journal
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/aj.v4i3.495

Abstract

This study aims to influence the quality of services to analyse the aviation security to the satisfaction of passengers at the airport domine eduard osok. Sorong city. The method of analysis the data used was descriptive analysis quantitative. Testing significant through (uji-t), using simple linear regression and coefficients determinansi (r).The population of the research is the employees eduard osok. domine airport. Respondents were 30 sample .The primary data was obtained through interviews , and study the documentation .Of the results of data processing linear regression analysis on the simple spss for windows version he obtained the regression equation is 25 = 11,019 + 0,695x , the regression coefficient 0,683 that will each contain changes and adding one percent on the quality of services and the satisfaction 0,695 passengers will be increased by a zero sum if the variable quality of services , so passengers has value of 11.019 satisfaction .On the coefficients determined obtained r % 58.6 square . It means the quality of services led to the satisfaction of passengers is 58.6 % . The remaining 41.4 % influenced by other factors are not in analysis in this research. The results of the t, where thitung 6.291 & gt; of ttabel 1.7011 it can be said that variebel the quality of services have had a positive impact and significant impact on satisfaction passengers. Keywords: Service Quality, Management Quality, Aviation Security
Pengaruh Kualitas Pelayanan Jasa Pengiriman Paket terhadap Kepuasan Konsumen pada PT. Pos Indonesia Paa, Amsal Bernadus; Sinay, Philipus; Jantje, Hendry J.
Attractive : Innovative Education Journal Vol. 4 No. 3 (2022): Attractive : Innovative Education Journal
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/aj.v4i3.516

Abstract

This study aims to analyze the effect of package delivery service quality on consumer satisfaction at PT. Indonesian post. Malawili Aimas Sub-Branch Office, Sorong Regency. The data analysis method used is quantitative descriptive analysis. significant test through (t-test), using simple linear regression and coefficient of determination (R2). The population in this study were all consumers at PT. Indonesian post. The Malawili Aimas Sub-Branch Office, Sorong Regency, totaled 590 respondents. The sample was 85 respondents. Primary data were obtained through interviews, questionnaires and documentation studies. From the results of data processing simple linear regression analysis using the SPSS for windows version 25 program, the regression equation Y = 8.704 + 0.619X, the regression coefficient value of 0.619 means that every time there is a change and an addition of one percent in the variable quality of package delivery services, the variable satisfaction consumer satisfaction will increase by 0.619 if the variable quality of package delivery services is zero, then customer satisfaction has a value of 8.704. In the coefficient of determination test obtained R square 58.6%. This means that the quality of package delivery services affects customer satisfaction by 50.1%. while the remaining 49.9% is influenced by other factors not analyzed in this study.The results of the t-test, where tcount tcount 9.239> from ttable 1.6634, it can be said that the variable quality of package delivery services has a positive and significant effect on consumer satisfaction Keywords: Service Quality Package Delivery, Consumer Satisfaction, Service Quality
Co-Authors Kastanya, James Paa, Amsal Bernadus Sinay, Philipus Takaselumang, Mauren