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All Journal Jurnal Ilmiah Ilmu Keperawatan Indonesia (Indonesian Nursing Scientific Journal)
Nawangwulan, Rayahu
Unknown Affiliation
Nursing

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The Relationship Between Nurse Performance in Providing Nursing Care and Patient Satisfaction at Budhi Asih General Hospital Jakarta Fahlevi Hanafi, Muhammad Reza; Fadhillah, Harif; Widagdo, Giri; Nawangwulan, Rayahu
Jurnal Ilmiah Ilmu Keperawatan Indonesia Vol 15 No 02 (2025): Jurnal Ilmiah Ilmu Keperawatan Indonesia (JIIKI) Volume 15 Number 02 June 2025
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jiiki.v15i02.3888

Abstract

Background: Patient satisfaction reflects patients’ perceptions and needs regarding the utilization of healthcare services. Nurse performance in Indonesia has been reported to be relatively low (53.4%). Objectives: To examine the relationship between nurse performance in providing nursing care and patient satisfaction at Budhi Asih General Hospital, Jakarta. Methods: This study employed a descriptive correlational design with a sample of 173 respondents determined using Lameshow’s proportion formula. Data were analyzed using logistic regression. Results: The study found that nurse performance was significantly associated with patient satisfaction (p-value 0.03 < 0.05). Multivariate analysis confirmed that nurse performance remained significantly related to patient satisfaction. Conclusion: Nurse performance had an odds ratio (OR) of 4.5 (95% CI: 1.926–10.877), indicating that nurses’ performance increases the likelihood of patient satisfaction fourfold after controlling for age, marital status, and length ofstay.
Co-Authors Fadhillah, Harif Fahlevi Hanafi, Muhammad Reza Widagdo, Giri