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Devi Amaliya Putri
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Economics, Econometrics & Finance

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ANALISIS LAYANAN DALAM MENINGKATKAN MINAT KONSUMEN (DI KANTIN PUTRA MA’HAD AL-MASHDUQIAH) Devi Amaliya Putri
IZZI: Jurnal Ekonomi Islam Vol. 2 No. 2 (2022): IZZI: Jurnal Ekonomi Islam
Publisher : Prodi Manajemen Bisnis Syariah

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Abstract

At this time, the flow of information is growing rapidly. This also affects the development of the business world, where companies and business actors face increasingly greater challenges. And also business competition in the business world is getting tougher. A product that will be accepted and that will survive in the company's competition is a product that can provide maximum satisfaction to consumers. Humans are the main component in the formation of agencies or organizations, because in the implementation of services a business must be very responsible for providing good service to consumers. Customer satisfaction is an evaluation for the company, if customer satisfaction is achieved there will be loyalty from customers, therefore customer satisfaction is important for the company. Consumer satisfaction is dynamic, meaning that consumer expectations of a product or service will change over time. There are so many factors that can affect customer satisfaction. Companies today must be aware that consumers, especially customers today, are more concerned with service than the value of a product.
ANALISIS FAKTOR KEPUASAN, KEPERCAYAAN DAN LOYALITAS KONSUMEN PADA BELANJA ONLINE Devi Amaliya Putri; Rizky Maulida
IZZI: Jurnal Ekonomi Islam Vol. 3 No. 1 (2023): IZZI: Jurnal Ekonomi Islam
Publisher : Prodi Manajemen Bisnis Syariah

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The internet is one of the most important communication technology media in human life at this time. The internet is able to expand the network and interaction between humans with one another through the means of a medium. Economic growth in Indonesia is in the online shopping sector (online shop), as evidenced by the many new online shops that keep popping up. Online shopping or online shopping has now become a new way for some Indonesians to shop. Almost all items are offered through online shops which are currently very popular with teenagers, from clothes, accessories, watches, shoes, even food, which are also offered online. And also the many cases of fraud committed by sellers with the Online Shop mode. Satisfaction, trust and loyalty of consumers is very important for the company, this must be very concerned for the company. After looking at several explanations regarding customer satisfaction, trust and loyalty, the authors can draw an understanding that satisfied consumers based on their previous experience will make repeat purchases, because consumers can feel the product they bought is in accordance with the form that consumers expected before.
SISTEM PENGELOLAAN USAHA KOPERASI SIMPAN PINJAM KOPPONTREN AL-MASHDUQIAH PATOKAN KRAKSAAN PROBOLINGGO Himami Firdausi; Yeni Fatur Rohmah; Raudhatul Jannah; Devi Amaliya Putri; Sonia Puspita Dewi
IZZI: Jurnal Ekonomi Islam Vol. 4 No. 1 (2024): IZZI: Jurnal Ekonomi Islam
Publisher : Prodi Manajemen Bisnis Syariah

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Based on the Decree of the Minister of State for Cooperatives and Small and Medium Enterprises of the Republic of Indonesia No.96/KKEP/M.KUKM/IX/2004 article (1) savings and loan cooperatives are cooperatives whose activities include savings and loan businesses carried out to collect funds and channel them through cooperative activities savings and Loan. The benchmark area, Kraksaan sub-district, Probolinggo district has a cooperative unit that operates in savings and loan programs. There are several types of things that the Kopontren al-Mashduqiah savings and loan cooperative unit can do, in the benchmark area, Kraksaan sub-district, Probolinggo district. These are SIJARI savings and loans () which are savings that can be withdrawn every day, TAJIROH (hajj and umrah savings) special savings for Hajj and Umrah and SAFITRI () savings that can only be withdrawn during Eid al-Fitr. Vehicle BPKB register in collaboration with Sikopdit Malang banking management. To apply for a loan, customers apply for a loan, then complete the requirements, then the cooperative department will survey the field, find out the person's character, look for information about the person, then the customer's ability to pay, and find out whether the business the customer is running can cover the loan. will be submitted, then the customer provides collateral, if in ACC, then the loan can be processed. However, this is different from businesses where the process is quite long, such as agriculture where the harvest period takes approximately 4-6 months, so the service is taken at the beginning because it is feared that the customer will forget to pay for the service. . This research aims to determine the development of the Al-Mashduqiah Kopontren savings and loan business in the last three years. This service method is field service.
Co-Authors Himami Firdausi Raudhatul Jannah Rizky Maulida Sonia Puspita Dewi Yeni fatur rohmah