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Dyan Angesti
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Evaluasi Website Sekolah Tinggi Ilmu Kesehatan (STIKES) Yayasan Rumah Sakit Dr. Soetomo Menggunakan Metode HOT-Fit Aprilia Putri Maulidiyah Hasan; Nabila Oktavia Anggraini; Nadzwa Putri Hermawan; Zacky Rensa Putra Listyanto; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 12 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Desember 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i12.1359

Abstract

The study was conducted with the aim of evaluating the quality and suitability of website through the applicationof the Human, Organization, and Technology-Fit (HOT-Fit) model. This evaluation is considered crucial in identifying various factors that influence the success of the implementation and utilization of the website in supporting academic activities, administration, and information dissemintaionin the STIKES Yayasan Rumah Sakit Dr.Soetomo environment. In its implementation, the HOT-Fit method is used as an analytical framework to test the aligment between the human (user), organizational (environment and support), and technological (features and functionality) dimensions of the website. The data collection process involed distributing a questionnaire survey to students. The data that was successfully collected was then analyzed quantitatively using descriptive and inferential statistical technique. The analysis aims to identify the level of suitability between the three HOT-Fit dimensions and the influence of each dimension on the level of user satisfaction and the net benefits they feel. Through this study, it is expected to produce comprehensive recommendations for the management. Soetomo to improve the quality, effectiveness, and efficiency of the website.
THE EFFECT OF SIMRS IMPLEMENTATION AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT RSIA MUHAMMADIYAH PROBOLINGGO Dyan Angesti; Sulistiowati; Januar Wibowo; Moh. Arifin
Majalah Ekonomi Vol 31 No 1 (2026): Juni 2026
Publisher : Universitas PGRI Adi Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/9txasv59

Abstract

This study aims to analyze the effect of SIMRS implementation and organizational culture on the performance of employees at RSIA Muhammadiyah Probolinggo. It is expected to provide an empirical description and basis for developing strategies to improve human resource quality and SIMRS effectiveness in order to support optimal health services. The research method used is quantitative with a cross-sectional study approach. The population consisted of 166 SIMRS users, while the sample consisted of 92 people, but only 89 people met the requirements. The SIMRS application implementation variable was measured based on five main dimensions, including: Information Quality, System Quality, Service Quality, User Satisfaction, Net Benefit, and Organizational Culture Variables. Data analysis used path analysis with Smart PLS and contingency coefficient tests as an alternative to influence tests. The results of the bootstrapping analysis showed that most of the variables tested did not have a significant effect on user satisfaction, with only the Cultural Norm variable on User Satisfaction showing a significant effect. User satisfaction with SIMRS has not contributed directly to improved performance. Organizational culture has a positive and significant effect on SIMRS user satisfaction. The conclusion of this study is that the implementation of SIMRS has not had a significant effect on employee performance. Organizational culture has a positive and significant effect on SIMRS user satisfaction and indirectly plays a role in encouraging employee performance. Performance improvement is directed not only at aspects of information technology, but also at strengthening organizational culture and increasing human resource capacity.
TINGKAT KEPUASAN PENGGUNAAN E-LIBRARY DENGAN MENGGUNAKAN METODE EUCS DI STIKES YRSDS Hafidz Ryan Alhamdi; Shafyra Irda Kurniawan; Almaida Salsabillah; Cakra Aditya; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.2014

Abstract

The development of information technology has encouraged higher education libraries to switch to digital services by utilizing E-Library, especially at STIKES YRSDS Surabaya has implemented the E-Library system as a tool to support learning and access to information for students and lecturers. The evaluation was carried out because the E-Library system has never been thoroughly evaluated and several obstacles were still found, such as errors and hacks on the website and the level of user satisfaction with the available services is unknown. This study aims to assess how satisfied E Library users are using the End User Satisfaction (EUCS) method. The EUCS method is used with five dimensions of assessment, namely content, accuracy, format, ease of use, and timeliness. This study uses descriptive research with instruments in the form of a Likert scale questionnaire which was distributed to 71 active students of STIKES YRSDS Surabaya as respondents. The sampling technique was carried out using simple random sampling. The results showed that most users were quite satisfied with the E-Library service on all dimensions tested. The content variable obtained the category of satisfactory by 58%, accuracy by 70%, format by 62%, ease of use by 63%, and timeliness by 69%. However, there are still several aspects that need to be improved, such as the quality and completeness of information, system stability so that errors do not occur frequently, a more regular menu display, the provision of clear user guides, and an increase in the speed of access to information. Overall, the EUCS method is able to provide an overview of the level of user satisfaction with the E-Library system and can be a basis for managers to develop services to be more effective, comfortable, and in accordance with user needs.
EVALUASI KUALITAS LAYANAN PENGGUNA LMS STIKES YRSDS DENGAN  PENDEKATAN SERVQUAL Achmad Iman Kholiby; Naila Nur Hidayah; Serena Kristana Da Ndopo; Chilmi Bahrul Ulum; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.2025

Abstract

The continuous advancement of information technology has led universities to begin utilizing Learning Management Systems (LMS) as online learning tools to support the effectiveness of academic activities. This study aims to evaluate the quality of LMS user service at the Dr. Soetomo Hospital Foundation College of Health Sciences (STIKES YRSDS) using the SERVQUAL model to identify the gap between user expectations and actual experiences with LMS services. This study employed a quantitative descriptive approach with a survey approach. The sample was selected purposively from students who had actively used the LMS for at least one semester. A sample size of 65 students was obtained using the Slovin method. Data were collected through questionnaires using a Likert scale of 1–5 and analyzed using SPSS software and Cartesian diagrams. The study findings indicate a negative gap across all five SERVQUAL dimensions, indicating that the LMS service is still considered inadequate to meet user expectations. The reliability and responsiveness dimensions were the aspects with the largest gaps, particularly in the attributes of system stability (R3 = −1.03) and service response speed (V5 = −0.97). Based on the Cartesian Diagram analysis, attributes in Quadrant I (Top Priority) include the physical appearance of the LMS (T1), response speed (V5), system stability (R3), and user attention (E4). This study concludes that STIKES YRSDS needs to continuously improve and develop the system, with a primary focus on increasing system speed, service stability, and user support to optimize user satisfaction.
PENGUKURAN KEPUASAN PENGGUNA LMS STIKES YRSDS DENGAN METODE SYSTEM USABILITY SCALE (SUS) Arfanindra Defwangga Wicaksi Wangsa; Juriyeh; Klaudia Sufebrila; Nur Aini Emildalillah; Yeniy Vitasari; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2091

Abstract

This study aimed to evaluate the usability and user satisfaction of the STIKES YRSDS Learning Management System (LMS) using the System Usability Scale (SUS) method. The study involved 46 student respondents, consisting of 25 females and 21 males. Based on academic programs, 15 respondents were enrolled in the Diploma Program in Medical Record and Health Information (RMIK), while 31 respondents were from the Bachelor Program in Hospital Administration (ARS). Regarding academic level, the respondents included 17 second-semester students, 22 fourth-semester students, and 7 sixth-semester students. Data were collected using the SUS questionnaire, which consists of 10 statements rated on a five-point Likert scale ranging from “strongly disagree” to “strongly agree.” The analysis revealed that the statement receiving the highest proportion of “strongly agree” responses was related to the need for users to become familiar with the system before using the LMS. This finding indicates that users still require an adaptation period and initial orientation to understand the system interface and workflow effectively. Based on the SUS calculation, the STIKES YRSDS LMS achieved an average score of 64.6. This score falls within the Marginal (High) acceptability category, with a Grade Scale D and an Adjective Rating of “OK.” These results suggest that the system is reasonably usable but remains below the average SUS benchmark considered desirable for optimal usability. The findings indicate that the STIKES YRSDS LMS has met users’ basic needs; however, improvements are still necessary to enhance the overall user experience. Recommended improvements include simplifying system navigation, increasing ease of use, and providing user guides or tutorials for new users. These enhancements are expected to improve user satisfaction and promote more effective utilization of the LMS.
PEMANFAATAN LEARNING MANAGEMENT SYSTEM MOODLE DALAM PENDIDIKAN KESEHATAN: ANALISIS TECHNOLOGY ACCEPTANCE MODEL DI KALANGAN MAHASISWA ADMINISTRASI RUMAH SAKIT DAN REKAM MEDIS Wahyu Fajar Ananta; Iqbalul Asror; Adhitya Wijaya Wicaksono; Andreano Abdi Prasetya Putra; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2108

Abstract

This study aims to evaluate the adoption and acceptance level of the Moodle Learning Management System (LMS) among health information management students, encompassing the Bachelor of Hospital Administration and Diploma of Medical Records and Health Information (RMIK) programs at STIKES Yayasan RS Dr. Soetomo Surabaya. Utilizing the Technology Acceptance Model (TAM) framework, this research analyzes the effects of Perceived Ease of Use (X1) and Perceived Usefulness (X2) on Attitude Towards Using (Y1) and their subsequent implications for Behavioral Intention to Use (Y2). A descriptive-associative quantitative approach was deployed in this study. The definitive sample size utilized consisted of 104 student respondents across various academic levels (2nd, 4th, and 6th semesters) selected via a stratified random sampling technique. Data analysis was performed using path analysis through hierarchical linear regression assisted by SPSS 26 software. The hypothesis testing results indicate that Perceived Ease of Use (X1) exerts a positive and significant direct effect on Attitude Towards Using with a beta coefficient (β) of 0.314 (p = 0.001). Similarly, Perceived Usefulness (X2) is proven to have a highly dominant and significant positive impact on Attitude Towards Using, with a beta coefficient (β) reaching 0.449 (p < 0.001). Furthermore, Attitude Towards Using (Y1) is empirically proven to contribute directly, positively, and significantly to determining Behavioral Intention to Use (Y2) with a beta coefficient (β) of 0.731 (p < 0.001). This testing model yielded an R-Square value of 0.466 in the first structural stage and 0.534 in the second structural stage. The practical implications of this research emphasize that digital learning management in health education institutions must be integratively synergized, both in terms of functional system stability and the user-friendly navigation of e-learning interface features. This strategy is highly crucial to strengthening students' digital readiness before directly confronting the complexities of hospital management information systems and electronic medical records within the future healthcare industry.
EVALUASI KEPUASAN PENGGUNAAN SISTEM PENERIMAAN MAHASISWA BARU (PMB) STIKES YRSDS  MENGGUNAKAN METODE SERVQUAL Paskalis Bayu Saputra; Een Kurniawati; Imam Mahdi; Kevin Jesaya; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2111

Abstract

This study aims to evaluate user satisfaction with the New Student Admission (PMB) system at STIKES YRSDS using the SERVQUAL (Service Quality) method. SERVQUAL measures the gap between users’ expectations and perceptions of the PMB system’s services across five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This research uses a descriptive quantitative approach with 72 student respondents from the 2025/2026 academic year. Data were collected through a Likert-scale questionnaire and analyzed using SERVQUAL gap analysis. The results show that three SERVQUAL attributes have negative gap values, meaning users’ expectations have not been fully met. In the empathy dimension, attributes E3 and E4 have gap values of −0.04 and −0.06. Similarly, the reliability dimension shows a negative gap of −0.12. Overall, the level of user satisfaction with the STIKES YRSDS PMB system is good; however, improvements are still needed, especially in handling system errors and providing online customer complaint services.
ANALISIS KEPUASAN PENGGUNAAN SIAKAD MENGGUNAKAN METODE EUCS di STIKES YAYASAN RS Dr. SOETOMO Aisyah Hanif Azizah; Aliya Rosalita Tamazour; Nadia Rahmadani; Rito Galang Suhartanto; Dyan Angesti
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2119

Abstract

The development of information technology encourages higher education institutions to improve the quality of academic services by implementing the Academic Information System (SIAKAD). STIKES Yayasan RS Dr. Soetomo has adopted SIAKAD as a digital academic service facility for online academic activities such as Study Plan Cards (KRS), Study Result Cards (KHS), attendance, online guidance, temporary transcript grades, arranging class schedules, and other academic administration. However, there are still several problems such as a less than optimal interface system and delays in updating academic information. This study aims to increase the level of user satisfaction in the Academic Information System (SIAKAD) using the End User Computing Satisfaction (EUCS) method. The method used is quantitative, applying data collection techniques through questionnaire distribution to 60 active students who use SIAKAD at STIKES Yayasan RS Dr. Soetomo. The EUCS method includes 5 variables, namely content (content), accuracy (accuracy), display (format), user friendliness (ease of use), timeliness (timeless). The results of the study show that the average value for the content variable is 3.961, the accuracy variable is 3.922, the format variable is 3.972, the ease of use variable is 3.925, and the timeliness variable is 3.908. Based on these findings, the level of user satisfaction with SIAKAD at STIKES Yayasan RS Dr. Soetomo offers it is satisfactory. The findings of this study are expected to be the basis for evaluation in improving the quality of academic information system services to be more effective and in accordance with user needs.
Co-Authors Achmad Iman Kholiby Adhitya Wijaya Wicaksono Aisyah Hanif Azizah Aliya Rosalita Tamazour Almaida Salsabillah Andreano Abdi Prasetya Putra Aprilia Putri Maulidiyah Hasan Arfanindra Defwangga Wicaksi Wangsa Cakra Aditya Chilmi Bahrul Ulum Een Kurniawati Hafidz Ryan Alhamdi Imam Mahdi Iqbalul Asror Januar Wibowo Juriyeh Kevin Jesaya Klaudia Sufebrila MOH. ARIFIN Nabila Oktavia Anggraini Nadia Rahmadani Nadzwa Putri Hermawan Naila Nur Hidayah Nur Aini Emildalillah Paskalis Bayu Saputra Rito Galang Suhartanto Serena Kristana Da Ndopo Shafyra Irda Kurniawan SULISTIOWATI Wahyu Fajar Ananta Yeniy Vitasari Zacky Rensa Putra Listyanto