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An Inquiry into Knowledge Management Capabilities and Their Influence on Managerial Decision-Making Juan Agustino Parulian Sitohang; Miska Irani Br Tarigan; Theresa Sisilia Situmorang
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 4 (2025): November: International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i4.455

Abstract

This study investigates the role of knowledge management (KM) capabilities in enhancing managerial decision-making within organizational settings. Using a systematic review approach, ten peer-reviewed journals published between 2019 and 2024 were analyzed to identify key themes, patterns, and empirical findings related to knowledge management implementation and its influence on decision-making processes. The review reveals that strong knowledge management capabilities particularly in knowledge acquisition, storage, sharing, and utilization significantly contribute to improving the accuracy, speed, and strategic quality of managerial decisions. The findings also show that organizations with well-developed knowledge management infrastructures, supported by digital technologies and a culture of knowledge sharing, demonstrate greater adaptability, innovation, and problem-solving effectiveness. This study concludes that knowledge management capabilities are essential for strengthening evidence-based decision-making and enhancing organizational competitiveness. Implications for managers emphasize the need to invest in knowledge management systems and foster collaborative knowledge practices. Suggestions for future research include expanding the scope to cross-industry comparisons and integrating knowledge management with emerging technologies such as AI-based decision support systems..
The Role of Knowledge Management in Enhancing Organizational Performance: A Comprehensive Review Thomas H. Sihombing; Miska Irani Br Tarigan; Darna Sitanggang; Theresa Sisilia Situmorang
Dynamics Social : International Journal of Social Sciences and Communication Vol. 1 No. 4 (2025): November :International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v1i4.247

Abstract

This research aims to analyze the role of knowledge management in improving organizational performance. This research uses a qualitative method with a literature review approach, examining various national and international scientific journals published between 2019 and 2025. Data was obtained thru documentation techniques from secondary sources such as Google Scholar, ResearchGate, ScienceDirect, and SpringerLink. Analysis was conducted using content analysis and thematic synthesis methods to identify patterns of relationships between knowledge management dimensions and organizational performance. The research results indicate that effective knowledge management implementation has a positive impact on improving organizational performance, both in terms of operational efficiency, innovation, and competitive advantage. The four main dimensions of knowledge management that play the most significant role are knowledge creation, knowledge storage, knowledge sharing, and knowledge application. Additionally, organizational culture, transformational leadership, and employe commitment are key supporting factors for the successful implementation of knowledge management. Thus, it can be concluded that the systematic and integrated management of knowledge is an important foundation for organizations to achieve superior and sustainable performance in the digital age.
MENJAGA MUTU LAYANAN MELALUI PRAKTIK KERJA YANG BERTANGGUNG JAWAB: REFLEKSI KUALITATIF ATAS DINAMIKA ETIKA, DISIPLIN, DAN KOMITMEN PEGAWAI Mawar Nauli; Miska Irani Br Tarigan; Donalson Silalahi; Harum Nauli; Julivacius Gok Asi Sinambela
Berajah Journal Vol. 5 No. 6 (2025): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v5i6.620

Abstract

Service quality reflects the quality of human resources who carry out their duties and responsibilities professionally. This study aims to explore the dynamics of employee ethics, discipline, and commitment in shaping responsible work practices and their contribution to organizational service quality. Using a descriptive qualitative approach, this study reveals that these three aspects are interrelated and play a strategic role in creating consistent, integrated, and user-satisfaction-oriented services. Work ethics serve as the moral foundation for decision-making; discipline reinforces order in task execution; while commitment fosters loyalty and dedication to the organization. However, employees also face a number of challenges, such as structural pressures, a permissive organizational culture, and high workloads. To overcome these obstacles, employees develop various strategies such as strengthening intrinsic motivation, fostering solidarity among colleagues, and fostering ethical communication. This study recommends the importance of creating a work system that supports the integration of ethical values, discipline, and commitment as a foundation for maintaining sustainable service quality.