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All Journal Berajah Journal
Mawar Nauli
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Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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KEPEMIMPINAN BERBASIS NILAI DAN DUKUNGAN EMOSIONAL: REFLEKSI KUALITATIF ATAS LOYALITAS KARYAWAN DALAM PERSPEKTIF INTERPERSONAL Ruben Simangunsong; Kornel Munthe; Pandapotan Sitompul; Mawar Nauli; Oyke Alfons Depari
Berajah Journal Vol. 5 No. 6 (2025): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v5i6.156

Abstract

This study aims to examine the relationship between values-based leadership and emotional support on employee loyalty in the context of interpersonal relationships in the workplace. Using a qualitative approach based on literature, this study reflects on how employees' interpersonal experiences contribute to the formation of emotional and sustainable loyalty. The results of the study indicate that employees interpret leadership not only as a structural function but also as a form of human relations built on values such as honesty, empathy, and appreciation. Emotional support from leaders—manifested through attention, recognition, and presence in critical situations—plays a crucial role in creating a sense of security and psychological attachment to the organization. Interpersonal experiences such as open communication, fair treatment, and trust are key factors in shaping employee loyalty that goes beyond material incentives. The main conclusion of this study is that values-based leadership and emotional support complement each other in building authentic and meaningful loyalty. This study recommends strengthening the emotional and value dimensions in modern organizational leadership practices.
MENJAGA MUTU LAYANAN MELALUI PRAKTIK KERJA YANG BERTANGGUNG JAWAB: REFLEKSI KUALITATIF ATAS DINAMIKA ETIKA, DISIPLIN, DAN KOMITMEN PEGAWAI Mawar Nauli; Miska Irani Br Tarigan; Donalson Silalahi; Harum Nauli; Julivacius Gok Asi Sinambela
Berajah Journal Vol. 5 No. 6 (2025): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v5i6.620

Abstract

Service quality reflects the quality of human resources who carry out their duties and responsibilities professionally. This study aims to explore the dynamics of employee ethics, discipline, and commitment in shaping responsible work practices and their contribution to organizational service quality. Using a descriptive qualitative approach, this study reveals that these three aspects are interrelated and play a strategic role in creating consistent, integrated, and user-satisfaction-oriented services. Work ethics serve as the moral foundation for decision-making; discipline reinforces order in task execution; while commitment fosters loyalty and dedication to the organization. However, employees also face a number of challenges, such as structural pressures, a permissive organizational culture, and high workloads. To overcome these obstacles, employees develop various strategies such as strengthening intrinsic motivation, fostering solidarity among colleagues, and fostering ethical communication. This study recommends the importance of creating a work system that supports the integration of ethical values, discipline, and commitment as a foundation for maintaining sustainable service quality.
Co-Authors Donalson Silalahi Harum Nauli Julivacius Gok Asi Sinambela Miska Irani Br Tarigan Oyke Alfons Depari Ruben Simangunsong Sitompul, Pandapotan