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All Journal KOMUNIKATA57 Media Informasi
Rawis, Sintia Maria
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Library & Information Science Social Sciences

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POLA KOMUNIKASI GENERASI Z TERHADAP LAYANAN ADMINISTRASI DIGITAL: STUDI KASUS PORTAL DIGITAL INSPIRE UNIVERSITAS SAM RATULANGI Rawung, Lidya Ivana; Supit, Thessalonica S. F.; Fernanda Amny Syaputra; Zuci Rahmani Zainal; Rawis, Sintia Maria
KOMUNIKATA57 Vol. 6 No. 2 (2025): KOMUNIKATA57
Publisher : FISIP IBI-K57 Prodi Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55122/kom57.v6i2.1858

Abstract

Penelitian ini bertujuan untuk menggambarkan pola komunikasi Generasi Z dalam mengakses layanan administrasi digital melalui Inspire Portal di Universitas Sam Ratulangi, dengan tujuan menganalisis pola-pola tersebut untuk memberikan informasi dalam perbaikan portal. Untuk mencapai tujuan tersebut, penelitian ini menggunakan metode kualitatif deskriptif yang memungkinkan peneliti untuk memahami pengalaman komunikasi mahasiswa secara mendalam. Data dikumpulkan melalui wawancara mendalam dengan enam mahasiswa Generasi Z yang aktif menggunakan Inspire Portal dan observasi partisipatif untuk mengamati secara langsung bagaimana fitur-fitur portal digunakan dalam kegiatan administrasi akademik. Data yang diperoleh dianalisis melalui proses pengkodean, kategorisasi, dan interpretasi tematik untuk mengidentifikasi pola komunikasi yang muncul. Hasil penelitian menunjukkan bahwa mahasiswa sangat menghargai kecepatan proses administrasi digital yang meminimalkan hambatan fisik, kemudahan akses melalui antarmuka yang sederhana dan fleksibel, serta kebutuhan akan interaktivitas yang lebih kuat melalui fitur komunikasi dua arah. Temuan ini mengonfirmasi bahwa pengalaman digital Generasi Z didorong oleh kebutuhan akan efisiensi, kenyamanan, dan keterlibatan dalam proses komunikasi, sehingga layanan administrasi digital perlu terus disesuaikan dengan karakteristik pengguna muda di era kampus digital.
Perilaku Pencarian Informasi Mahasiswa Bidang Saintek dan Soshum Universitas Sam Ratulangi terhadap Jurnal Online Nalole, Suci Ramadhani; Runtuwene, Anita; Rawis, Sintia Maria
Media Informasi Vol 35 No 1 (2026): Media Informasi
Publisher : Perpustakaan Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/mi.v35i1.26392

Abstract

This study explores the differences in information seeking behavior between students in science and technology (Saintek) and social sciences and humanities (Soshum) at Sam Ratulangi University in accessing online journals. Using a qualitative multiple case study design, data were collected through observation, interviews, and document analysis. Data analysis was conducted through the stages of individual case/informant analysis, cross-case/informant comparison, and cross-category analysis.The results show that Saintek students tend to follow a systematic and efficiency oriented pattern, while Soshum students demonstrate a more exploratory and reflective approach. These behavioral variations are influenced by academic culture, digital literacy, and learning orientation. The findings modify Meho and Tibbo’s information-seeking model into a more adaptive and contextual framework. This research provides empirical insights into how disciplinary differences shape students’ interaction with digital information and offers recommendations for university libraries to develop e-journal services aligned with users’ academic and cognitive characteristics.
Perilaku Pencarian Informasi Mahasiswa Bidang Saintek dan Soshum Universitas Sam Ratulangi terhadap Jurnal Online Nalole, Suci Ramadhani; Runtuwene, Anita; Rawis, Sintia Maria
Media Informasi Vol 35 No 1 (2026): Media Informasi
Publisher : Perpustakaan Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/mi.v35i1.26392

Abstract

This study explores the differences in information seeking behavior between students in science and technology (Saintek) and social sciences and humanities (Soshum) at Sam Ratulangi University in accessing online journals. Using a qualitative multiple case study design, data were collected through observation, interviews, and document analysis. Data analysis was conducted through the stages of individual case/informant analysis, cross-case/informant comparison, and cross-category analysis.The results show that Saintek students tend to follow a systematic and efficiency oriented pattern, while Soshum students demonstrate a more exploratory and reflective approach. These behavioral variations are influenced by academic culture, digital literacy, and learning orientation. The findings modify Meho and Tibbo’s information-seeking model into a more adaptive and contextual framework. This research provides empirical insights into how disciplinary differences shape students’ interaction with digital information and offers recommendations for university libraries to develop e-journal services aligned with users’ academic and cognitive characteristics.
Co-Authors Fernanda Amny Syaputra Lidya Ivana Rawung Nalole, Suci Ramadhani Runtuwene, Anita Supit, Thessalonica S. F. Zuci Rahmani Zainal