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WINDI PERTIWI
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Humanities Education Health Professions Public Health Veterinary

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BELUM BERJALANNYA URC (UNIT REAKSI CEPAT) SECARA OPTIMAL YANG ADA DI RUMAH SAKIT UMUM DAERAH JENDERAL AHMAD YANI KOTA METRO YOGI CATUR PUTRA; WINDI PERTIWI; GINANJAR PRASTIO; NI KETUT NIRMALA SARI; FARA FADIA PANGESTI; CYNTHA LIHAR RAMANDA; DYNA NURIA PUTRI
Journal of Hospital Administration and Excellent Health Service Vol. 1 No. 2 (2024): JULY
Publisher : Journal of Hospital Administration and Excellent Health Service

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Rumah Sakit Umum Daerah Jenderal Ahmad Yani adalah rumah sakit Tipe B yang menjadi rumah sakit pendidikan utama Fakultas Kedokteran dan Rumah Sakit Rujukan Regional 2 Provinsi Lampung. Rumah Sakit Umum Daerah Jenderal Ahmad Yani memiliki salah satu program unggulan dari Walikota Metro yang tidak memungut biaya sedikitpun atau gratis yaitu URC (Unit Reaksi Cepat) berupa alat transportasi mobil yang dipergunakan untuk memberikan penanganan kegawatdaruratan medis kepada pasien emergency atau gawat darurat di Kota Metro. Jenis penelitian ini adalah deskriptif kualitatif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukan bahwa program URC belum berjalan secara maksimal karena kurangnya promosi terkait adanya URC ke masyarakat di Kota Metro. Berdasarkan hasil penelitian maka Rumah Sakit Umum Jendral Ahmad Yani harus melakukan promosi ke masyarakat terkaid adanya URC ke masyarakat di Kota Metro, serta menerapkan program Kolaborasi Antar Instansi Kesehatan Kota Metro dengan Program Unggulan URC Rumah Sakit Umum Daerah Jenderal Ahmad Yani Kota Metro.
OPTIMALISASI HOSPITAL DIGITAL COMMUNICATION SYSTEM SEBAGAI UPAYA PENINGKATAN AKSES INFORMASI LAYANAN PASIEN RUMAH SAKIT ISLAM METRO Fitri Yuli Mayasari; Yogi Catur Putra; Nur Baiti; Rizky Aprilianti Lestari; Maya Aprilianingsih; Windi Pertiwi; Silva Ayu Febrianti
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Pendahuluan: Rendahnya pemanfaatan media sosial di Rumah Sakit Islam Metro menyebabkan keterbatasan akses informasi bagi pasien, menurunnya jumlah kunjungan, serta berkurangnya kepercayaan masyarakat. Metode: Identifikasi masalah dilakukan melalui observasi, wawancara, dan analisis menggunakan metode fishbone serta USG (Urgency, Seriousness, Growth). Program optimalisasi Hospital Digital Communication System (HDCS) kemudian dirancang melalui pembuatan SOP, penyusunan template jadwal praktik dokter, dan pemasangan akrilik dengan barcode menuju akun resmi rumah sakit. Hasil: Program menunjukkan hasil positif berupa peningkatan akses informasi pasien. Jumlah pengikut media sosial meningkat dari 3.392 menjadi 3.421 dalam waktu singkat, serta pasien mulai aktif menggunakan platform digital untuk memperoleh informasi layanan. Evaluasi dengan pihak rumah sakit menunjukkan bahwa program ini membantu efisiensi kerja, memperbaiki sistem informasi, dan berpotensi untuk diterapkan secara berkelanjutan. Simpulan: Pemanfaatan media sosial RSIM belum optimal; diperlukan SOP, tim khusus, literasi digital, evaluasi, dan strategi komunikasi efektif.
PENGARUH KELENGKAPAN DATA UNIT CASEMIX TERHADAP KETEPATAN WAKTU PROSES KLAIM BPJS KESEHATAN DI RUMAH SAKIT GLADIS MEDICAL CENTER Rizky Aprilianti Lestari; Windi Pertiwi; M. Nabil Fahmi; Zahra Assyifa; Pinka Septia Maharani
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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The Casemix Unit plays a crucial role in ensuring the completeness of BPJS Kesehatan claim documents. Delays in data completion can hamper the verification and claim submission process, resulting in delays in claim payments, disruptions to cash flow, and hospital operations. Therefore, research is needed to analyze the effect of delays in data completion on the timeliness of BPJS Kesehatan claim processing. This study aims to analyze the effect of delays in data completion in the Casemix Unit on the timeliness of BPJS Kesehatan claim processing at Gladis Medical Center Hospital. Risk management, hospitals, Opportunity Solution Tree, Fishbone Analysis, qualitative research. This research is a quantitative analytical study with a cross-sectional approach. The study population is all BPJS Kesehatan claim files processed at the Casemix Unit of Gladis Medical Center Hospital during the study period. The sample was determined using a total sampling technique. Data were obtained through document observation and claim file completeness checklists. Data analysis was performed univariately to describe the characteristics of the variables, and bivariately using the Chi-Square test with a 95% significance level (α = 0.05). The results showed that the majority of delays in the BPJS Kesehatan claims process were caused by delays in data completion at the Casemix Unit. The bivariate analysis revealed a significant correlation between delays in data completion and the timeliness of BPJS Kesehatan claims processing (p<0.05). The higher the level of delay in data completion, the greater the risk of claims processing delays. Hospitals need to improve coordination between units, strengthen compliance with complete medical record documentation, and optimize information systems to support a more effective and efficient claims process.
INOVASI PENANGANAN DOWNTIME SYSTEM KOMPUTER DALAM UPAYA MENINGKATKAN EFEKTIVITAS PELAYANAN PASIEN DI RUMAH SAKIT ANUGERAH MEDICAL CENTRE METRO Windi Pertiwi; Mia Elviana; M Saka Praja Dinata; Azzra Atsila Sutanto; Kaella Violina
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Introduction: The implementation of Hospital Management Information Systems (HMIS) and Electronic Medical Records (EMR) has significantly improved healthcare service efficiency. However, system downtime remains a major challenge affecting patient registration and service continuity. This study aimed to analyze the causes of computer system downtime and develop innovative strategies to improve patient service effectiveness at Anugerah Medical Centre Hospital Metro. Method: A qualitative descriptive approach was employed through observation, in-depth interviews, documentation, and Focus Group Discussions. The Urgency, Seriousness, and Growth (USG) method was used to prioritize problems, while Fishbone Analysis identified root causes. Results: Computer system downtime emerged as the highest priority problem. Root causes included obsolete hardware, lack of preventive maintenance, limited maintenance budgets, absence of downtime SOPs, and insufficient user competence. Proposed innovations consisted of standardized downtime SOPs, scheduled preventive maintenance, equipment monitoring dashboards, staff training, and digital incident reporting. These interventions are expected to reduce downtime frequency, accelerate recovery time, and improve service efficiency. Conclusion: Comprehensive downtime management innovation improves the reliability of hospital information systems and supports better patient service quality.
Co-Authors Azzra Atsila Sutanto CYNTHA LIHAR RAMANDA DYNA NURIA PUTRI FARA FADIA PANGESTI FITRI YULI MAYASARI GINANJAR PRASTIO Kaella Violina M Saka Praja Dinata M. Nabil Fahmi Maya Aprilianingsih Mia Elviana NI KETUT NIRMALA SARI Nur Baiti Pinka Septia Maharani Rizky Aprilianti Lestari Silva Ayu Febrianti Yogi Catur Putra Zahra Assyifa