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All Journal Journal of Hospital Administration and Management (JHAM) Journal of Hospital Administration and Excellent Health Service
Maya Aprilianingsih
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Humanities Decision Sciences, Operations Research & Management Education Health Professions Medicine & Pharmacology Public Health Veterinary

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OPTIMALISASI SARANA PENYIMPANAN BERKAS REKAM MEDIS UNTUK MENINGKATKAN EFISIENSI PENGELOLAAN REKAM MEDIS DI RUMAH SAKIT B LAMPUNG Maya Aprilianingsih; Rizky Aprilianti Lestari; Lintang Sulistya
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Pendahuluan : Pengelolaan rekam medis yang efektif dan efisien merupakan salah satu faktor penting dalam mendukung mutu pelayanan kesehatan di rumah sakit. Sarana penyimpanan berkas rekam medis yang tidak memadai dapat menimbulkan berbagai permasalahan, seperti kerusakan fisik dokumen, kehilangan berkas, keterlambatan pencarian, serta risiko pelanggaran kerahasiaan data pasien. Berdasarkan hasil observasi awal di Rumah Sakit B Lampung, ditemukan keterbatasan sarana penyimpanan berkas rekam medis, khususnya hasil pemeriksaan spirometri dan laboratorium, yang belum seluruhnya disimpan dalam lemari tertutup dan terstandar. Penelitian ini bertujuan untuk menganalisis permasalahan sarana penyimpanan berkas rekam medis serta merumuskan solusi peningkatan efisiensi pengelolaannya. Metode : Penelitian menggunakan pendekatan deskriptif dengan metode pengumpulan data melalui observasi langsung dan wawancara terhadap petugas unit rekam medis. Analisis data dilakukan menggunakan metode USG (Urgency, Seriousness, Growth) untuk menentukan prioritas masalah, serta pendekatan 5W+1H untuk mengidentifikasi akar penyebab dan alternatif solusi. Hasil : Hasil penelitian menunjukkan bahwa keterbatasan lemari penyimpanan tertutup yang memadai memperoleh skor USG tertinggi sebesar 80. Kondisi ini berdampak pada lambatnya proses pencarian berkas, menurunnya efisiensi kerja petugas, serta meningkatnya potensi pelanggaran kerahasiaan data pasien. Solusi yang diusulkan meliputi pengadaan lemari penyimpanan khusus yang memenuhi standar keamanan, pemisahan lokasi penyimpanan berkas, penerapan sistem penandaan berkas yang jelas, serta pelatihan pengelolaan arsip bagi petugas rekam medis. Simpulannya, peningkatan sarana penyimpanan berkas rekam medis yang memadai dan terstandar merupakan langkah strategis untuk meningkatkan efisiensi pengelolaan rekam medis, menjaga kerahasiaan data pasien, serta mendukung peningkatan mutu pelayanan di Rumah Sakiit B Lampung.
OPTIMALISASI HOSPITAL DIGITAL COMMUNICATION SYSTEM SEBAGAI UPAYA PENINGKATAN AKSES INFORMASI LAYANAN PASIEN RUMAH SAKIT ISLAM METRO Fitri Yuli Mayasari; Yogi Catur Putra; Nur Baiti; Rizky Aprilianti Lestari; Maya Aprilianingsih; Windi Pertiwi; Silva Ayu Febrianti
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Pendahuluan: Rendahnya pemanfaatan media sosial di Rumah Sakit Islam Metro menyebabkan keterbatasan akses informasi bagi pasien, menurunnya jumlah kunjungan, serta berkurangnya kepercayaan masyarakat. Metode: Identifikasi masalah dilakukan melalui observasi, wawancara, dan analisis menggunakan metode fishbone serta USG (Urgency, Seriousness, Growth). Program optimalisasi Hospital Digital Communication System (HDCS) kemudian dirancang melalui pembuatan SOP, penyusunan template jadwal praktik dokter, dan pemasangan akrilik dengan barcode menuju akun resmi rumah sakit. Hasil: Program menunjukkan hasil positif berupa peningkatan akses informasi pasien. Jumlah pengikut media sosial meningkat dari 3.392 menjadi 3.421 dalam waktu singkat, serta pasien mulai aktif menggunakan platform digital untuk memperoleh informasi layanan. Evaluasi dengan pihak rumah sakit menunjukkan bahwa program ini membantu efisiensi kerja, memperbaiki sistem informasi, dan berpotensi untuk diterapkan secara berkelanjutan. Simpulan: Pemanfaatan media sosial RSIM belum optimal; diperlukan SOP, tim khusus, literasi digital, evaluasi, dan strategi komunikasi efektif.
IMPLEMENTASI INOVASI PEMASARAN DAN INTERAKSI RUMAH SAKIT ASIH (INSPIRA) MELALUI MANAJEMEN KONTEN DIGITAL YANG KREATIF DAN INFORMATIF Rizky Aprilianti Lestari; Yogi Catur Putra; Maya Aprilianingsih; Nur Baiti; Defti Ekiya Sari
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Pendahuluan: Penelitian ini bertujuan untuk mengoptimalkan strategi pemasaran digital di RSIA Asih Kota Metro melalui penerapan inovasi INSPIRA (Inovasi Pemasaran dan Interaksi RSIA Asih). Inovasi ini berfokus pada manajemen konten kreatif dan informatif dengan empat komponen utama, yaitu penyusunan jadwal pengunggahan konten, pembuatan kalender hari besar nasional dan internasional di bidang kesehatan, pembuatan desain canva, serta pembuatan video yang mengikuti tren media sosial. Metode: metode yang digunakan meliputi observasi, analisis menggunakan fishbone diagram, penentuan prioritas masalah dengan metode USG, serta implementasi inovasi selama periode PBL. Simpulan: hasil menunjukkan adanya peningkatan kerapihan feed instagram, konsistensi unggahan, dan interaksi audiens. Inovasi ini dinilai relevan, aplikatif, dan berpotensi dilanjutkan oleh rumah sakit.
PENGEMBANGAN SIPS ARCHIVING (SMART INTELLIGENT PROCESSING SYSTEM) SEBAGAI SISTEM DIGITAL PENGARSIPAN FAKTUR UNTUK MENINGKATKAN EFISIENSI PENGELOLAAN DOKUMEN DI RSABL Yogi Catur Putra; Maya Aprilianingsih; Elvina Dwi Saputri; Tyas Nurul Mudaminah; Darya Aisya Candra
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Introduction: Conventional invoice archiving in hospitals often faces bottlenecks such as delayed document retrieval, risks of physical damage, and financial workflow inefficiencies. This study aims to develop SIPS Archiving (Smart Intelligent Processing System) as a digital invoice management solution at RSABL. Method: This study utilized a Research and Development (R&D) design with the FAST (Framework for the Application of System Thinking) system development model. Data were gathered through document workflow observations, in-depth interviews with finance staff, and system usability testing using the System Usability Scale (SUS) questionnaire at RSABL. Result: The implementation of SIPS Archiving successfully digitized 100% of incoming invoices using OCR (Optical Character Recognition) automatic data extraction. Document search times significantly improved from an average of 15 minutes to under 5 seconds, and the SUS score reached 82.4, falling into the "excellent" usability category. Conclusion: The development of SIPS Archiving is proven to be highly effective in improving the management efficiency, security, and accessibility of invoice documents at RSABL. Keyword: sips archiving, invoice digitization, document efficiency, hospital administration
ANALISIS IMPLEMENTASI BUDAYA KINERJA 5R DALAM UPAYA OPTIMALISASI DAN PENINGKATAN MUTU PELAYANAN OPERASIONAL PADA UNIT RAWAT JALAN RSUD JENDERAL AHMAD YANI METRO Maya Aprilianingsih; Fina Maharani Putri; Alfian Syahrul Purnama; Nazwa Eleanora
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Introduction: The 5R culture (Sort, Set in order, Shine, Standardize, Sustain) is an essential approach to creating an efficient, orderly, and safe hospital work environment. However, its implementation in high-activity service units is often inconsistent and sub-optimal. This study aims to analyze the implementation of the 5R culture in the Outpatient Unit of RSUD Jenderal Ahmad Yani Metro. Method: This study utilized a qualitative descriptive approach through direct observation, in-depth interviews with healthcare and administrative staff, and Focus Group Discussions (FGD) during Field Learning Practices. Problem prioritization was analyzed using the Urgency, Seriousness, Growth (USG) method. Result: The results indicated that the implementation of 5R principles in the outpatient unit has been inconsistent. Based on the USG analysis, the lack of 5R implementation emerged as the top priority with the highest score (14). The dominant causes hindering optimal 5R execution are limited storage infrastructure and a high daily patient workload, even though basic SOPs and supervision are already in place. Conclusion: Improving the 5R culture in the Outpatient Unit requires optimization through physical storage upgrades, visual management standardization, routine monitoring enforcement, and a structured reward and punishment scheme.
EVALUASI PENERAPAN BUDAYA 5S ( SENYUM, SAPA, SALAM, SOPAN, DAN SANTUN ) DALAM KEPUASAN PASIEN RAWAT JALAN RUMAH SAKIT ISLAM METRO Maya Aprilianingsih; Dita Tri Sekarwati
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.875

Abstract

Outpatient services are one of the service units that greatly influence the hospital’s image and patient satisfaction. Based on the observation results, Rumah Sakit Islam Metro experienced a 15.72% decrease in patient visits. This decline was identified through reviews on Google Maps and direct observations, which showed that employees were still not optimal in implementing 5S behavior (Smile, Greeting, Salutation, Politeness, and Courtesy) in service delivery. The implementation of 5S culture has become essential as an effort to improve service quality and increase patient visits. This study aims to evaluate the consistency of 5S culture implementation on outpatient satisfaction at Rumah Sakit Islam Metro. Method used was descriptive qualitative with a case study approach, which seeks to understand phenomena occurring in the field through direct observation and focuses deeply on one object of study. Data were obtained through direct observation of employees, management, and outpatients visiting the hospital, followed by interviews based on questions prepared by the researcher. The results showed that the Standard Operating Procedure (SOP) of 5S culture had been implemented well by employees. Most patients stated that they were satisfied with the services provided, and this was proven by a 19.19% increase in patient visits. The conclusion of this study shows that the implementation of the 5S culture SOP plays an important role in improving service quality, patient satisfaction, and the number of outpatient visits. The 5S culture is an effective strategy in building patient trust and loyalty toward hospital services. Keywords: 5S SOP, outpatient services, patient visits, patient satisfaction, hospital.
Co-Authors Alfian Syahrul Purnama Darya Aisya Candra Defti Ekiya Sari Dita Tri Sekarwati Elvina Dwi Saputri Fina Maharani Putri FITRI YULI MAYASARI Lintang Sulistya Nazwa Eleanora Nur Baiti Rizky Aprilianti Lestari Silva Ayu Febrianti Tyas Nurul Mudaminah WINDI PERTIWI Yogi Catur Putra