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All Journal Jurnal Dunia Kesmas Journal of Hospital Administration and Excellent Health Service
Oktapianingtyas, Aulia Rahma
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Humanities Education Environmental Science Health Professions Public Health Veterinary

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STRATEGI EFEKTIF DALAM PEMENUHAN KEBUTUHAN SUMBER DAYA MANUSIA DI UNIT PENDIDIKAN, PELATIHAN, DAN PENELITIAN (DIKLATLIT) RUMAH SAKIT ADVENT BANDAR LAMPUNG MELALUI RE-DISTRIBUSI DAN TRAINER INTERNAL Lestari, Rizky Aprilianti; Mayasari, Fitri Yuli; Ahmad Mukhtaruddin Syarfan; Elyana Afifa Afra; Oktapianingtyas, Aulia Rahma; Azizah, Fatikha Syiam; Sihab, Najwa; Pustika, Fita; Andin Pinesti Suryaning Sarah
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction: Meeting human resource (HR) needs in hospitals is a significant challenge in providing optimal healthcare services. The Education, Training, and Research (Diklatlit) Unit plays a strategic role in HR development. The importance of qualified human resources in improving service quality and hospital competitiveness is undeniable. Effective and efficient healthcare services depend heavily on the skills, knowledge, and professional attitudes of both medical and non-medical personnel. Methods: This research was conducted through Field Learning Experience (PBL) activities using an observational and participatory approach at Adventist Hospital Bandar Lampung. The research method was carried out in several ways, namely: 1) Direct observation of activities and work processes in the Training and Development Unit and related units in the hospital, 2) Semi-structured interviews with the head of the Training and Development Unit, 3) Documentation of training policies, training schedules, and results of previous training evaluations. Results: The main problems were a shortage of HR and excessive workload in the Diklatlit Unit. The HR redistribution strategy and the development of internal trainers were identified as effective solutions in supporting the sustainability of the training program. Conclusion: The implementation of HR redistribution and internal training has been proven to support the efficiency and sustainable capacity building of the Diklatlit Unit.
ANALYSIS OF FACTORS CAUSING PATIENT OVERLOAD DUE TO THE SIMRS BRIDGING SYSTEM WITH BPJS (ERROR/MAINTENANCE) AT A HOSPITAL Lestari, Rizky Aprilianti; Aprilianingsih, Maya; Putra, Yogi Catur; Mayasari, Fitri Yuli; Nurbaiti, Nurbaiti; Pertiwi, Windi; Oktapianingtyas, Aulia Rahma
Jurnal Dunia Kesmas Vol 15, No 1 (2026): Volume 15 Nomor 1
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v15i1.24290

Abstract

The Hospital Information System (SIMRS) and Virtual Claim (V-claim) are two information systems used by hospitals in servicing especially for BPJS patients. These two systems have differences that can affect the effectiveness and efficiency of the patient registration process, as staff need to use both applications to verify the BPJS participant status with the Participant Eligibility Letter (SEP). Method: This study uses quantitative research with data collection through observation and questionnaires at the registration unit of Bandar Lampung Adventist Hospital. Results: Bridging the SIMRS system with BPJS frequently encounters errors/maintenance issues, and there is still a backlog of patients when the bridging system between SIMRS and BPJS is disconnected. Conclusion: The bridging of the SIMRS system with BPJS often experiences disruptions, leading to patient congestion, which significantly impacts the workflow of the registration staff. However, the registration unit is already 50% prepared to handle this.
Co-Authors Ahmad Mukhtaruddin Syarfan Andin Pinesti Suryaning Sarah Aprilianingsih, Maya Azizah, Fatikha Syiam Elyana Afifa Afra Lestari, Rizky Aprilianti Mayasari, Fitri Yuli Nur ‘Azah Pertiwi, Windi Pustika, Fita Sihab, Najwa Yogi Catur Putra