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All Journal Motivasi: Jurnal Manajemen dan Bisnis
Rexsy Mardohot Sitanggang
Universitas Negeri Medan, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Citra Merek dan Ulasan Pelanggan terhadap Kepercayaan Konsumen Shopee di Medan Johor Rexsy Mardohot Sitanggang; Adelina Lubis; Aprinawati; Karolin Gabrela Sitanggang
MOTIVASI Vol. 10 No. 1 (2025): MOTIVASI: JURNAL MANAJEMEN DAN BISNIS
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/motivasi.v10i1.579

Abstract

Purpose – This study aims to analyze the effect of brand image and customer reviews on consumer trust in the Shopee marketplace in Medan Johor District. Design/methodology – This research employs a quantitative approach using a survey method. Data were collected through a questionnaire distributed to 100 respondents who had shopped on Shopee. The methodology includes validity and reliability tests, classical assumption tests (normality, multicollinearity, heteroscedasticity), and hypothesis testing using t-tests and F-tests. Data analysis was conducted using multiple linear regression with the aid of SPSS. Findings - The results indicate that brand image has a positive and significant effect on consumer trust (p = 0.001). Similarly, customer reviews significantly influence consumer trust (p = 0.002). Both factors together account for a significant portion of the variance in consumer trust, emphasizing their critical role in shaping consumer perceptions.
Co-Authors Adelina Lubis Aprinawati Karolin Gabrela Sitanggang