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All Journal AKADEMIK: Jurnal Mahasiswa Humanis Jurnal Multidisiplin Indonesia Jurnal Ekonomi, Manajemen, Akuntansi Global Management: International Journal of Management Science and Entrepreneurship Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Johanes Johanes
Universitas Esa Unggul
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary

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Pengaruh Addendum Formularium Rumah Sakit dan Kepatuhan Dokter dalam Penulisan Resep terhadap Efisiensi Persediaan Farmasi dengan Variabel Intervening Pengendalian Persediaan Farmasi Lidwina Cahyadinata; Agusdini Banun Saptaningsih; Johanes Johanes
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 5 No. 1 (2025): Maret : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v5i1.6721

Abstract

The efficiency of pharmaceutical inventory is aimed not only at cost reduction but also at ensuring the continuity of patient care. To achieve pharmaceutical inventory efficiency, pharmaceutical inventory control, hospital formulary addendums, and physician adherence are required. The objective of this study is to analyze the effect of hospital formulary addendums and physician adherence to formulary-based prescribing on pharmaceutical inventory efficiency, with inventory control as an intervening variable.This research is confirmatory in nature and uses a quantitative approach. The sample consists of secondary data derived from observations of patient prescriptions at BSH Hospital over a 28-month period, from January 2022 to April 2024. The F-test concluded that hospital formulary addendums, physician adherence to prescribing, and pharmaceutical inventory control simultaneously influence pharmaceutical inventory efficiency. Using SEM-PLS analysis, it was found that pharmaceutical inventory control has a significant effect on pharmaceutical inventory efficiency. Furthermore, SEM analysis via JASP (Jeffrey's Amazing Statistics Program) showed that physician adherence to formulary-based prescribing has a direct influence on pharmaceutical inventory efficiency and also an indirect influence through inventory control. In contrast, hospital formulary addendums in this study were not proven to have either a direct or indirect effect on pharmaceutical inventory efficiency through inventory control.
Boosting Patient Revisit Intention Through Tech-Driven Service Innovations and Brand Recognition Fransisca Halim; Supriyantoro Supriyantoro; Johanes Johanes
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 2 (2026): May: Global Management: International Journal of Management Science and Entrepr
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i2.554

Abstract

Increasing competition in the healthcare industry requires hospitals not only to attract new patients but also to maintain long-term relationships with existing patients by strengthening revisit intention. However, many healthcare institutions still face challenges in developing effective service strategies and technological innovations that can sustainably encourage patients to return for future healthcare services. This study aims to analyze the effects of service differentiation strategy and technology-based service innovation (TBSI) on patient revisit intention, with brand recognition serving as a mediating variable, at the outpatient clinic of Tzu Chi Hospital PIK. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationships among variables. Data were collected through structured questionnaires distributed to outpatients who had previous experience receiving healthcare services at the hospital. The analysis involved validity and reliability testing, descriptive analysis using the three-box method, and structural model evaluation to test the proposed hypotheses. The findings indicate that service differentiation strategy and technology-based service innovation positively and significantly influence patient revisit intention. Furthermore, brand recognition demonstrates a positive and significant effect on revisit intention and mediates the relationships between service differentiation strategy, technology-based service innovation, and revisit intention. These findings suggest that differentiated healthcare services and technology-enabled innovations are more effective in increasing patient revisit intention when they strengthen patients’ recognition and perceptions of hospital brands. This study concludes that strengthening brand recognition through service differentiation and technological innovation is essential for improving patient loyalty and sustaining competitive advantage in healthcare services.
Analysis of Medical Personnel Compliance Factors in Prescribing Based on the National Formulary Siska Karma Gianti; Agusdini Banun Saptaningsih; Johanes Johanes
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 1 (2026): February: Global Management: International Journal of Management Science and En
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i1.518

Abstract

Medical personnel compliance in prescribing drugs according to the National Formulary (ForNas) is essential to ensure rational therapy, improve service quality, and enhance efficiency in health financing at government health facilities. However, compliance remains a challenge at Johar Baru Regional General Hospital, Central Jakarta. This study aimed to analyze factors influencing medical personnel compliance with ForNas-based prescribing, including drug availability, management policies, and the knowledge, attitudes, norms, and perceptions of medical staff.A qualitative approach was used through in-depth interviews with medical personnel, heads of supporting service sections, and pharmacy unit leaders. The study also involved observation and review of hospital formulary documents, minimum service standards reports for 2024, and monitoring and evaluation reports on prescribing compliance for 2024 and January June 2025. Data were analyzed using thematic analysis supported by NVivo software.The findings indicate that compliance is influenced by medical personnel’s understanding of ForNas policies, clinical experience, and professional attitudes toward prescribing standards. Management factors such as supervision, technological support, and procurement systems also play important roles. Limited drug stocks and suboptimal control systems were identified as major obstacles.The hospital is recommended to strengthen compliance by updating clinical practice guidelines, developing a ForNas-based hospital formulary, improving management support, optimizing information technology systems, ensuring drug availability, and proposing additional ForNas drugs to the Ministry of Health.
Peranan Sikap Sebagai Mediasi Dalam Upaya Meningkatkan Niat Menggunakan Rekam Medis Elektronik Pada Dokter Yan Hardi Luthan; Munawar Munawar; Johanes Johanes
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 6: September 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i6.17647

Abstract

Di Rumah Sakit X Cilegon, dokter diharuskan memiliki kemampuan menggunakan rekam medis elektronik (RME) seiring dengan berkembangnya teknologi. Penggunaan rekam medis elektronik ini penting untuk menghindari kesalahan pencatatan serta mempermudah dalam menemukan data pasien. Penelitian ini bertujuan untuk menganalisis pengaruh perceived usefulness dan perceived ease use terhadap niat menggunakan rekam medis elektronik dengan sikap sebagai intervening. Metode penelitian menggunakan pendekatan kuantatif sebab akibat. Responden penelitian sebanyak 113 dokter Teknik pengambilan sampel berupa total sampling. Pengambilan data menggunakan kuesioner dengan enam pilihan jawaban. Metode analisis data menggunakan PLS SEM. Hasil penelitian menemukan bahwa perceived usefulness, perceived ease of use, sikap secara simultan dan sendiri-sendiri berpengaruh positif terhadap niat menggunakan rekam medis elektronik. Perceived usefulness dan perceived ease of use berpengaruh positif terhadap sikap. Sikap mampu memediasi pengaruh perceived usefulness dan juga perceived ease of use terhadap niat menggunakan rekam medis elektronik. Implikasi manajerial dan saran akan dibahas lebih lanjut dalam penelitian ini.
Prediktor Niat Kunjungan Ulang Pasien Rawat Jalan: Menilai Peran Proses Bisnis di Tengah Keterbatasan Servicescape Sunarto Sunarto; Sandra Dewi; Johanes Johanes
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 3 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i3.2347

Abstract

This study was prompted by a decline in the outpatient satisfaction index at a private hospital in Tangerang from 82% (2022) to 77% (2024), a trend suspected to be linked to poor servicescape quality and inefficiencies in the waiting area's business processes. The study aims to analyze the impact of the servicescape and waiting area business processes on revisit intention both directly and through patient experience within the framework of the Stimulus–Organism–Response (S–O–R) theory. A quantitative approach with a cross-sectional causal design was employed at the outpatient department of a private hospital in Tangerang. The study population consisted of outpatients who had visited at least once in the past 12 months; a sample of 190 respondents was recruited based on specific inclusion and exclusion criteria. Data analysis utilized descriptive statistics, the Three Box Method, and Structural Equation Modeling-Partial Least Squares (PLS-SEM) via SmartPLS 4. The results indicate that servicescape and patient experience fall into the high category, whereas waiting area business processes and revisit intention fall into the moderate category. Waiting area business processes proved to be the strongest determinant in shaping patient experience, followed by the servicescape. Patient experience acts as a mediator that reinforces the influence of these two variables on revisit intention. All proposed hypotheses were accepted, and the research model successfully explained more than half of the variance in patient experience and revisit intention. The hospital needs to maintain the quality of the physical environment, prioritize the simplification of service workflows, improve the smoothness of transitions between stages, and enhance information transparency and service integration to foster sustainable patient loyalty.
A Model of Work Engagement as a Mediator in Nurse Performance at a Class B Private Hospital in Jakarta Debby Seresthia Silaban; M. Reza Hilmy; Johanes Johanes
Jurnal Multidisiplin Indonesia Vol. 5 No. 9 (2026): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v5i9.2942

Abstract

Nurses’ performance is essential for service quality and patient safety; however, inconsistent rewards, delayed corrective actions, limited professional development, and varying levels of engagement may constrain performance in private hospitals. This study examined the effects of transactional leadership and continuance organizational commitment on nurses’ performance, with work engagement as a mediating variable, at a Class B private hospital in Jakarta. A quantitative cross-sectional study was conducted from March to July 2026 among 119 nurses selected through purposive sampling from a population of 170 nurses. Data were collected using a four-point Likert-scale questionnaire and analyzed using descriptive statistics, confirmatory factor analysis, structural equation modeling (SEM) with AMOS, and Sobel tests. Transactional leadership, continuance organizational commitment, and work engagement collectively explained 67.7% of the variance in nurses’ performance. Transactional leadership positively affected work engagement (? = 0.434; p < 0.001) and nurses’ performance (? = 0.219; p = 0.004). Continuance organizational commitment demonstrated the strongest effects on work engagement (? = 0.642; p < 0.001) and nurses’ performance (? = 0.472; p < 0.001), while work engagement positively affected nurses’ performance (? = 0.353; p < 0.001). Work engagement partially mediated the relationships between transactional leadership and performance, as well as between continuance organizational commitment and performance. The findings demonstrate that integrated leadership practices, organizational commitment, and employee engagement strategies are essential for improving nurses’ performance.
Co-Authors Agusdini Banun Saptaningsih Debby Seresthia Silaban Fransisca Halim Lidwina Cahyadinata M. Reza Hilmy Munawar Sandra Dewi Siska Karma Gianti Sunarto Sunarto Supriyantoro Supriyantoro Yan Hardi Luthan