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All Journal Journal of Nursing and Public Health (JNPH) Interdisciplinary Social Studies Salus Cultura: Jurnal Pembangunan Manusia dan Kebudayaan Jurnal Indonesia Sosial Sains Global Management: International Journal of Management Science and Entrepreneurship
Sandra Dewi
Universitas Esa Unggul
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Nursing Physics Public Health Social Sciences

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Analisis Faktor-Faktor yang Mempengaruhi Pelayanan Tuberkulosis di Unit Rawat Jalan RSU Budi Asih Serang Nova Tri Handriyanto; Sandra Dewi; M. Reza Hilmy; Anang Suryana
Salus Cultura: Jurnal Pembangunan Manusia dan Kebudayaan Vol. 2 No. 2 (2022)
Publisher : Kementerian Koordinator Bidang Pembangunan Manusia dan Kebudayaan Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55480/saluscultura.v2i2.60

Abstract

Tuberkulosis (TB) hingga kini masih menjadi permasalahan kesehatan masyarakat di dunia. Penyakit TB sangat mengancam bagi pembangunan Sumber Daya Manusia (SDM). Pengguna layanan kesehatan termasuk rawat jalan, kunjungan dokter, perawatan gigi, dan sebagainya ditentukan oleh tiga dinamika yaitu: lingkungan, populasi, dan perilaku kesehatan. Desain penelitian menggunakan cross sectional dengan pendekatan kuantitatif. Penelitian ini dilakukan di Rumah Sakit Umum (RSU) Budi Asih Serang, dilakukan pada bulan Mei-Juni 2021 dengan jumlah 80 responden. Pengambilan responden menggunakan teknik purposive sampling berdasarkan pada keputusan dari peneliti. Variabel penelitiannya terdiri dari pengetahuan, kesiapan sistem pelayanan rumah sakit, peran keluarga, dan jaminan kesehatan sebagai variabel independen, serta pemanfaatan pelayanan kesehatan rumah sakit sebagai variabel independen. Instrument kuesioner penelitian menggunakan skala Likert dengan 5 level dan analisis data memakai uji regresi linier berganda. Hasil menunjukkan bahwa variabel pengetahuan, kesiapan sistem pelayanan rumah sakit, dan peran keluarga tidak berpengaruh secara signifikan terhadap variabel pemanfaatan pelayanan kesehatan rumah sakit. Namun demikian, variabel jaminan kesehatan memiliki pengaruh secara signifikan.
The Influence of Motivation, Organizational Culture, and Transformational Leadership Style on Performance at Bhaktiasih General Hospital Mohammad Abubakar; Sandra Dewi; Arrozi MF.
Jurnal Indonesia Sosial Sains Vol. 5 No. 04 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i04.1095

Abstract

This study investigates the influence of motivation, organizational culture, and transformational leadership style on performance at Bhaktiasih General Hospital. Utilizing quantitative analysis methods, data was collected from employees through surveys and analyzed using regression analysis. The results revealed significant positive effects of motivation, organizational culture, and transformational leadership style on employee performance with simultaneous test F count (318.779) > F table (2.16), significance of 0.001 less than 0.10 and coefficient of determination of 0.823 or 82.30%. Specifically, higher levels of motivation, a strong organizational culture, and effective implementation of transformational leadership were associated with improved performance outcomes. These findings underscore the importance of fostering a motivational work environment, nurturing a positive organizational culture, and adopting transformational leadership practices to enhance performance in healthcare settings. Understanding these factors can inform management strategies aimed at improving overall performance and quality of care in hospitals like Bhaktiasih General Hospital.
The Influence of Motivation, Organizational Culture, and Transformational Leadership Style on Performance at Bhaktiasih General Hospital Mohammad Abubakar; Sandra Dewi; Arrozi MF.
Jurnal Indonesia Sosial Sains Vol. 5 No. 04 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i04.1095

Abstract

This study investigates the influence of motivation, organizational culture, and transformational leadership style on performance at Bhaktiasih General Hospital. Utilizing quantitative analysis methods, data was collected from employees through surveys and analyzed using regression analysis. The results revealed significant positive effects of motivation, organizational culture, and transformational leadership style on employee performance with simultaneous test F count (318.779) > F table (2.16), significance of 0.001 less than 0.10 and coefficient of determination of 0.823 or 82.30%. Specifically, higher levels of motivation, a strong organizational culture, and effective implementation of transformational leadership were associated with improved performance outcomes. These findings underscore the importance of fostering a motivational work environment, nurturing a positive organizational culture, and adopting transformational leadership practices to enhance performance in healthcare settings. Understanding these factors can inform management strategies aimed at improving overall performance and quality of care in hospitals like Bhaktiasih General Hospital.
The Effect of System Quality, Information Quality, and Service Quality on the Net Benefits of Hospital Management Information Systems, With System Use and User Satisfaction as Mediating Variables at Hospital X, Tangerang City Irzanto Yunda; Sandra Dewi; MF. Arrozi Adhikara
Interdisciplinary Social Studies Vol. 5 No. 2 (2026): Interdisciplinary Social Studies
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v5i2.1063

Abstract

This paper is to evaluate the use of the Hospital Information System (SIMRS) at Hospital X which has been used so far. The aim of this research is to examine the influence of system quality, information quality, service quality, usage and user satisfaction on net benefits. Researchers use the DeLone and McLean method because this model is known as a simple model but is considered quite valid by researchers in measuring an information system. This research was conducted on the population of Hospital X staff who used SIMRS using a questionnaire. The research results show that system quality has no effect on usage. Then system quality affects user satisfaction. The results of this research also show that information quality and service quality jointly influence user usage and satisfaction. Additionally, usage and user satisfaction influence net benefits. As a mediator of use and user satisfaction, it also influences system quality, information quality and service quality on net benefits. It is hoped that the results of this research can be a reference for developing the potential of SIMRS to be even better and provide information regarding the factors that influence the quality of SIMRS at Hospital X.
Nursing Competency: Mediating Burnout, Coaching, and Documentation Completeness in Bekasi General Hospital Slamet Yuliono; Nofierni Nofierni; Sandra Dewi
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 2 (2026): May: Global Management: International Journal of Management Science and Entrepr
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i2.548

Abstract

The completeness of nursing care documentation serves as a primary indicator of hospital service quality and remains a critical component of patient safety, clinical communication, and legal accountability. Despite its importance, empirical evidence from various healthcare facilities indicates that nursing records are frequently suboptimal, incomplete, or inconsistent. This study aims to analyze the complex interrelationships between burnout and coaching on the completeness of nursing care documentation, specifically examining the role of nursing competence as a mediating (intervening) variable at the Dr. Chasbullah Abdulmadjid General Hospital in Bekasi City. Utilizing a quantitative research framework with a cross-sectional design, this study sampled practicing nurses stationed across inpatient and intensive care units. Primary data were gathered through a validated, structured questionnaire designed to measure psychological burnout, the frequency of clinical coaching, perceived professional competence, and the objective completeness of documentation. The data were subjected to rigorous analysis using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to test the hypothesized pathways within the conceptual model. The results demonstrated that burnout exerts a significant negative influence on both nursing competence and the quality of documentation, suggesting that emotional exhaustion hinders professional performance. Conversely, systematic coaching was found to have a significant positive impact, directly improving both competence levels and documentation adherence. Critically, the analysis confirmed that nursing competence acts as a vital intervening variable; it effectively mediates and strengthens the influence of both burnout reduction and coaching interventions on the overall completeness of nursing care records. This study concludes that proactive burnout management and the institutionalization of structured coaching programs are essential strategic priorities. By addressing these factors, hospital management can enhance individual nurse competence, thereby ensuring high-quality, comprehensive nursing documentation that supports patient safety and institutional integrity.
PENGARUH SISTEM PENILAIAN KINERJA DAN REMUNERASI TERHADAP KOMITMEN NORMATIF DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PERAWAT RAWAT INAP DI RS BHAKTI MULIA RUSVI RESPATI; SANDRA DEWI; MOHAMAD REZA HILMY
Journal of Nursing and Public Health Vol 13 No 1 (2025)
Publisher : UNIVED Press, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jnph.v13i1.8499

Abstract

Penelitian ini dilandaskan hasil observasi awal yang menginformasikan banyaknya perawat yang mengundurkan diri di tahun 2023. Tujuan penelitian ini adalah untuk mengungkap secara empiris pengaruh sistem penilaian kinerja dan remunerasi terhadap komitmen normatif dengan kepuasan kerja sebagai variabel intervening. Jenis penelitian termasuk dalam kuantitatif dengan desain kausalitas. Populasi yang digunakan adalah perawat rawat inap. Teknik sampling menggunakan non-probability, dengan perhitungan menggunakan rumus slovin tingkat kesalahan 5% sehingga didapatkan jumlah sampel sebanyak 97 responden. Teknik pengumpulan data menggunakan kuesioner, dan metode analisa menggunakan analisa three box method serta PLS-SEM. Hasil analisa membuktikan bahwa secara sistem penilaian kinerja dan remunerasi berpengaruh terhadap komitmen normatif dengan kepuasan kerja sebagai variabel intervening. Sehingga dengan kepuasan kerja maka sistem penilaian kinerja dan remunerasi dapat lebih tinggi mempengaruhi komitmen normatif, serta kepuasan kerja berpengaruh positif terhadap komitmen normatif dan mampu mengintervensi pengaruh sistem penilaian kinerja dan remunerasi, Sistem penilaian kinerja merupakan variabel dominan yang mampu meningkatkan kepuasan kerja dan komitmen normatif, sedangkan remunerasi merupakan variabel terendah dalam meningkatkan kepuasan kerja dan komitmen normatif.
PENGARUH FASILITAS PELAYANAN DAN PEMASARAN SOSIAL MEDIA TERHADAP LOYALITAS PASIEN, KEPERCAYAAN SEBAGAI INTERVENING PADA PASIEN RAWAT JALAN RS X JAKARTA BARAT VANIA WAHYUNI; ENDANG RUSWANTI; SANDRA DEWI
Journal of Nursing and Public Health Vol 13 No 1 (2025)
Publisher : UNIVED Press, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jnph.v13i1.8500

Abstract

Pendahuluan: Penelitian ini dilandaskan hasil observasi awal yang menunjukkan bahwa terjadi penurunan jumlah pasien kategori non-BPJS di tahun 2023. Tujuan penelitian ini adalah untuk mengungkap secara empiris pengaruh fasilitas pelayanan dan pemasaran media sosial terhadap loyalitas pasien dengan kepercayaan sebagai variabel intervening. Metode: Jenis penelitian termasuk dalam kuantitatif dengan desain cross sectional study. Populasi yang digunakan adalah pasien rawat jalan Non-BPJS. Teknik sampling menggunakan nonprobability, dengan perhitungan yang mengalikan jumlah indikator dengan 5 kali observasi, sehingga didapatkan jumlah sampel sebanyak 185 responden. Teknik pengumpulan data menggunakan kuesioner, dan metode analisa menggunakan analisa three box method serta PLS-SEM dengan bantuan program Smart-PLS. Hasil dan Pembahasan: Hasil analisa membuktikan bahwa fasilitas pelayanan dan pemasaran sosial media berpengaruh terhadap loyalitas pasien dengan kepercayaan sebagai variabel intervening. Fasilitas pelayanan dan pemasaran sosial media berpengaruh terhadap kepercayaan. Kesimpulan: Fasilitas pelayanan, pemasaran sosial media dan kepercayaan berpengaruh terhadap loyalitas pasien, dan kepercayaan merupakan variabel dominan yang mampu meningkatkan loyalitas pasien.
Co-Authors Anang Suryana Arrozi MF. Endang Ruswanti Irzanto Yunda M. Reza Hilmy MF. Arrozi Adhikara Mohamad Reza Hilmy Mohammad Abubakar Nofierni Nofierni Nova Tri Handriyanto RUSVI RESPATI Slamet Yuliono VANIA WAHYUNI