Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat
Hye Kyoung Lee
Myongji University
Environmental Science Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Assessing Digital Innovations in Public Service Delivery of West Java Province versus South Korea and Mexico Septiana Dwiputrianti; Deska Yuda Amellia; Hye Kyoung Lee; Vivian Kadelbach
Administratio Vol 16 No 1 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i1.476

Abstract

This research evaluates the effectiveness and challenges of the Digital Public Service Mall (MPP Digital) in West Java, Indonesia, compared to established digital service models in South Korea and Mexico. The study explores critical challenges faced in public administration and service delivery in a global shift towards digital governance. Employing a qualitative comparative methodology, insights were gathered from various stakeholders, including government officials, service users, and community representatives. The findings indicate notable improvements in service efficiency and user satisfaction, with processing times decreasing from an average of 30 days to around 10 days. Furthermore, 85% of users preferred digital services over traditional methods, reflecting a shift towards more responsive governance models. However, the research also identifies significant challenges, including disparities in digital literacy and access, which impede equitable service delivery. To mitigate these issues, the study advocates targeted training programs to enhance digital skills among marginalised populations, ensuring broader access to digital innovations. The novelty of this study lies in its thorough comparative analysis that highlights Indonesia's specific socio-cultural factors and offers insights to refine existing conceptual models in digital governance. By addressing these dimensions, the research contributes to the ongoing discourse on digital transformation in public administration and provides actionable recommendations for policymakers and public administrators
Innovation And Community Empowerment: Strengthening The Regional Entrepreneurship Literacy Kiosk Program In The City Of Bandung Dwi Oktaviani Sholikhah; Septiana dwiputrianti; Muhamad Nur Afandi; Hye Kyoung Lee
Setia Mengabdi: Jurnal Pengabdian kepada Masyarakat Vol. 7 No. 1 (2026): Juni 2026
Publisher : Politeknik STIA LAN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/setiamengabdi.v7i1.139

Abstract

This community service activity is motivated by the importance of literacy as a social capability that is not limited to reading and writing skills, but also serves as a means of improving welfare through the development of entrepreneurship based on local potential. The Kios Literasi Kewirausahaan Kewilayahan (KLIK) Program in Bandung City is designed as a community empowerment innovation that integrates literacy strengthening and MSME development through a participatory and practice-based approach. The objective of this program is to enhance the capacity of program managers, strengthen community participation, and optimize local economic potential through MSME Start-Up activities and the KLIK Festival. The implementation method is carried out through coordination, mentoring, and training conducted by the local government together with the community service team. Community members participate by presenting and introducing MSME products at the KLIK Festival, which is attended by approximately 30–50 participants from various urban villages. Data analysis is conducted using descriptive qualitative and quantitative approaches through observation, interviews, and pre-test and post-test assessments to measure changes in program managers’ capacity. The results show a significant improvement in managerial competencies, particularly in MSME Start-Up management and the implementation of the KLIK Festival. In addition, cross-regional coordination strengthens community involvement in MSME product promotion. These findings indicate that the integration of literacy and entrepreneurship has a tangible impact on strengthening local capacity and community economic empowerment. As concrete outputs, the program produced strengthened MSME promotional activities, improved managerial performance of program implementers, enhanced inter-regional coordination mechanisms, and increased community readiness in developing and marketing local products. Therefore, the KLIK Program is proven to be an effective and sustainable literacy-based community empowerment model.
Co-Authors Deska Yuda Amellia Dwi Oktaviani Sholikhah Dwiputrianti, Septiana Muhamad Nur Afandi Vivian Kadelbach