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All Journal Jurnal Ilmiah Manajemen Kesatuan
Agus Fredy Maradona
Universitas Pendidikan Nasional, Indonesia
Economics, Econometrics & Finance Social Sciences

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Burnout Coping Management among Oil and Gas Workers: A Systematic Literature Review Patria Rahmawaty; Luh Putu Mahyuni; Agus Fredy Maradona
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5355

Abstract

Employees in the oil and gas industry face unique occupational stressors that increase their vulnerability to burnout, including long working hours, hazardous conditions, and operational uncertainty. This study synthesizes empirical evidence on coping mechanisms used by oil and gas workers to manage burnout at individual, social, and organizational levels. Using a systematic literature review based on the PRISMA 2020 protocol, this review examined Scopus-indexed peer-reviewed articles published between 2007 and 2025 through Boolean search strategies and keywords related to burnout, coping, and the oil and gas workforce. Following a staged screening process, seven articles met the inclusion criteria and were analyzed using thematic analysis. The findings reveal five main domains of coping strategies among oil and gas workers: problem-focused coping, emotion-focused coping, social support-based coping, resilience-oriented coping, and organizational coping. These findings indicate that burnout management depends not only on individual capacity but also on social support, work design, and organizational policies. This article develops an integrated model of burnout coping management for oil and gas workers that links individual psychological resilience with organizational interventions to enhance well-being, occupational safety, and workforce sustainability in high-risk work environments.
The Impact of Emotional attachment, Customer Experience, and Binge-Watching on SVOD Loyalty through Customer Satisfaction Ni Luh Gde Sulastri Diva Astuti; Agus Fredy Maradona
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4298

Abstract

Technological progress has significantly accelerated the expansion of Subscription Video-on-Demand (SVOD) services, reshaping the way audiences access and enjoy digital entertainment. This study examines the effects of emotional attachment, customer experience, and binge-watching behavior on customer loyalty, with customer satisfaction serving as a mediating factor. A quantitative approach was employed using data from 250 respondents selected through a convenience sampling method. Data were collected via online questionnaires and analyzed using Structural Equation Modeling with the SmartPLS software. The results reveal that emotional attachment positively and significantly influences customer satisfaction, whereas customer experience and binge-watching show no significant impact. Additionally, emotional attachment, customer experience, binge-watching, and satisfaction do not have a significant direct effect on customer loyalty. Mediation analysis demonstrates that customer satisfaction mediates the relationship between emotional attachment and customer experience with loyalty, while binge-watching remains unaffected. These findings highlight the crucial mediating role of customer satisfaction in strengthening loyalty, emphasizing that emotional bonds and experiential factors foster long-term engagement, whereas binge-watching behavior tends to be temporary and does not contribute meaningfully to sustained loyalty among SVOD users.
Carbon Offsetting in Indonesia’s Hospitality and Tourism Sector: Drivers, Barriers, and Strategic Pathways Toward Net Zero Emissions Ni Made Ria Kurniasih Astuty; Gede Sri Darma; Agus Fredy Maradona
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4434

Abstract

The tourism industry represents a major contributor to global greenhouse gas emissions, positioning carbon offsetting as a crucial pathway toward sustainable transition. This study aims to map and synthesize the scholarly literature on carbon offsetting in Indonesia’s hospitality and tourism sector, examining the extent and configuration of sectoral participation in carbon offsetting and analyzing the regulatory, economic, operational, and market-related factors that enable or constrain the adoption and scaling of carbon offsetting across the sector aligning with national net-zero emission 2060 goals. Employing a systematic literature review guided by PRISMA 2020 protocols, 30 peer-reviewed articles published between 2020 and 2025 were analyzed to ensure methodological rigor and replicability. The findings reveal that carbon offsetting practices are largely indirect and voluntary, focusing on reforestation, waste management, and energy efficiency rather than participation in verified carbon credit markets. While policy support and environmental awareness serve as key enablers, adoption remains limited by weak verification standards, insufficient technical capacity, high costs, and low consumer trust. The study concludes that a multi-level governance framework integrating transparent MRV systems, institutional strengthening, and stakeholder collaboration is essential to transform tourism’s potential into measurable contributions to Indonesia’s decarbonization agenda.
Explaining Local Tax Compliance through Behavioral and Institutional Perspectives: The Role of Quality Interaction and Adaptive Governance Kadek Ayu Silvia Yuliaratih; Ida Ayu Oka Martini; Agus Fredy Maradona
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4539

Abstract

Taxpayer compliance continues to pose a significant challenge in local tax administration globally, including in Indonesia. This review seeks to redefine local tax administration by incorporating three perspectives: social psychology, organizational design, and strategic governance. This study aims to explain the dynamics of local tax compliance through behavioral and institutional approaches and to identify ways to make local tax administration more effective through quality interactions and adaptive governance systems. The study employs a systematic literature review with a conceptual and thematic synthesis approach to examine relevant studies on local tax compliance and administration. The findings indicate that taxpayer compliance is influenced not only by legal and economic factors but also by social-psychological behavior, institutional capacity, and governance legitimacy. Compliance is particularly shaped by interaction quality between taxpayers and tax officers, administrative modernization, and collaborative, transparent governance. This study proposes an Adaptive Local Tax Compliance Framework that balances behavioral legitimacy, institutional capacity, and governance accountability. The findings suggest that local governments should shift from control-centric models toward collaborative, trust-based approaches to enhance compliance and administrative effectiveness, contributing to the literature by integrating behavioral, institutional, and governance perspectives in local tax administration.
Co-Authors Gede Sri Darma Ida Ayu Oka Martini Kadek Ayu Silvia Yuliaratih Luh Putu Mahyuni Ni Luh Gde Sulastri Diva Astuti Ni Made Ria Kurniasih Astuty Patria Rahmawaty