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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) PESHUM
I.G.A.A. Dewi Sucitawathi Pinatih
Universitas Pendidikan Nasional
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IMPLEMENTATION OF GOOD GOVERNANCE AND MOTIVATION IN IMPROVING SERVICE QUALITY: THE ROLE OF JOB SATISFACTION AS A MEDIATING VARIABLE (Study at the Badung Regency Cultural Office) I Gede Krisnayasa; I.G.A.A. Dewi Sucitawathi Pinatih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i4.4432

Abstract

This study aims to analyze the effect of Good Governance and work motivation on public service quality, as well as the role of job satisfaction as a mediating variable. The research population consisted of all employees of the Cultural Office of Badung Regency, including Civil Servants (PNS) and Government Employees with Work Agreements (PPPK). A total of 107 respondents were selected using Slovin's formula. Data collection was conducted through questionnaires, and analysis was performed using Structural Equation Modeling-Partial Least Squares (SEM-PLS).The results indicate that Good Governance has a positive and significant effect on service quality, as does work motivation. Job satisfaction was found to play a significant mediating role in the relationship between Good Governance, work motivation, and service quality. These findings confirm that transparent, accountable, and participatory governance practices, alongside enhanced employee motivation, contribute to increased job satisfaction, which in turn strengthens the quality of public services. The implications of this study suggest the need to reinforce Good Governance principles, implement evaluation and innovation in human resource management, and address employee motivation and job satisfaction to create more responsive, reliable, professional, and citizen-oriented public services. This research provides empirical evidence crucial for developing sustainable public service policies in Badung Regency.
Implementasi Online Single Submission (OSS) Dalam Percepatan Perizinan Di Kabupaten Tabanan Ni Ketut Arniti; I Dewa Putu Angga Primaditha; I Nyoman Subanda; I.G.A.A. Dewi Sucitawathi Pinatih
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 5 No. 5: Agustus 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v5i5.17693

Abstract

Efektivitas pengoperasian platform Online Single Submission (OSS) di lingkungan DPMPTSP Kabupaten Tabanan menjadi objek kajian utama dalam penelitian ini. Peneliti berusaha memotret fenomena tersebut dengan menerapkan metode kualitatif melalui pendekatan deskriptif, di mana data dikumpulkan secara komprehensif lewat studi dokumentasi, observasi lapangan, serta wawancara mendalam. Adapun teori implementasi kebijakan dari George C. Edwards III sengaja dipilih sebagai landasan teoritis guna membedah kualitas pelayanan publik secara mendalam, sekaligus memetakan berbagai kendala nyata di lapangan. Secara umum, kehadiran sistem OSS terbukti memberikan dampak positif dalam mempermudah proses perizinan usaha melalui integrasi sistem dan pemrosesan dokumen yang jauh lebih cepat. Kendati demikian, hasil riset menunjukkan bahwa efisiensi operasional sistem ini belum tercapai seutuhnya. Faktor penghambat utama yang ditemukan meliputi konektivitas internet yang masih minim di wilayah pelosok, rendahnya tingkat literasi teknologi di kalangan pelaku UMKM, serta adanya resistensi masyarakat yang cenderung gemar bertransaksi secara konvensional. Oleh karena itu, output dari kajian ilmiah ini diproyeksikan sebagai bahan referensi strategis untuk menciptakan regulasi perizinan digital yang lebih adaptif dan inklusif. Keywords: Online Single Submission (OSS), pelayanan publik, perizinan berusaha, transformasi digital, DPMPTSP Kabupaten Tabanan, reformasi birokrasi
Co-Authors I Dewa Putu Angga Primaditha I Gede Krisnayasa I Nyoman Subanda Ni Ketut Arniti