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All Journal Priviet Social Sciences Journal Panggung Kebaikan : Jurnal Pengabdian Sosial
Tohadi Tohadi
Universitas Pamulang
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Liability of online marketplaces for consumer losses in online transactions as reviewed under law number 8 of 1999 on consumer protection Tohadi Tohadi; Gabriel Sianturi; Cintya Betani; Patricia Divani Anugrah Astari; Arova Julia Palka; Mohamad Reza Pahlevi
Priviet Social Sciences Journal Vol. 6 No. 2 (2026): February 2026
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v6i2.1444

Abstract

The rapid expansion of online marketplace platforms in Indonesia has fundamentally reshaped consumer transaction practices, while simultaneously increasing the incidence of consumer losses arising from non-conforming goods, counterfeit products, delivery failures, and fraudulent schemes. Recent reports and publicly documented cases have revealed persistent vulnerabilities in marketplace transaction systems, raising critical questions regarding the legal responsibility of marketplaces to protect consumer rights. Despite the growing relevance of this issue, existing studies largely focus on seller liability or contractual relationships, leaving the role and accountability of marketplaces under Indonesian Consumer Protection Law insufficiently examined. This study aims to analyze the liability of online marketplaces for consumer losses in electronic transactions under Law Number 8 of 1999 on Consumer Protection. Employing a normative juridical research method, this study applies a statutory and conceptual approach by examining consumer protection legislation, civil law principles, and relevant legal doctrines, supported by scholarly literature and documented cases. The findings demonstrate that marketplaces qualify as business actors and therefore bear legal obligations under Articles 4, 7, and 19 of the Consumer Protection Law, including the duty to provide accurate information, ensure transaction security, and offer compensation for consumers’ losses. However, the implementation of such liability remains largely dependent on internal marketplace policies, which often limit the effectiveness of consumer remedies. This study contributes to the literature by clarifying the legal position of marketplaces as responsible actors in online transactions and strengthening the normative foundation for enhanced consumer protection in Indonesia’s digital commerce ecosystem.
Edukasi Hukum mengenai Risiko Paparan Pornografi Digital dan Implikasinya terhadap Perilaku Remaja di Sekolah MAS Al-Irsyahdiyah Slamet Riyady; Tohadi Tohadi; Sulis Setyowati; Irkha Limawanaldy; Muhamad Zamil
Panggung Kebaikan : Jurnal Pengabdian Sosial Vol. 3 No. 3 (2026): Agustus: Panggung Kebaikan : Jurnal Pengabdian Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/panggungkebaikan.v3i3.3568

Abstract

Adolescents increasingly use internet-connected devices for learning, communication, and entertainment, but intensive digital engagement also creates risks of intentional or accidental exposure to sexually explicit content. This community service program aimed to strengthen legal literacy, digital literacy, and responsible online behavior among students of MAS Al-Irsyahdiyah, Ciseeng, Bogor Regency, regarding digital pornography exposure and its implications. The program used a participatory educational approach consisting of needs identification, legal counselling, interactive lectures, case-based discussion, digital-safety simulation, and question-and-answer sessions. The materials addressed the legal framework on pornography and electronic information, risks to adolescent psychosocial development, online child protection, critical evaluation of digital content, privacy and safety features, and mechanisms for avoiding and reporting harmful content. The documented attendance list records 34 participants. Evaluation in the source report involved pre-test, post-test, observation, and discussion; however, numerical score tables and instruments were not attached. Accordingly, the results are presented descriptively. Participants demonstrated stronger recognition of legal and digital risks, greater awareness of psychological and social consequences, and improved ability to identify safer responses when encountering harmful content. The program also produced a legal and digital literacy module for school use. These findings support participatory, school-based legal education as a preventive strategy for strengthening adolescent digital resilience.
Co-Authors Arova Julia Palka Cintya Betani Gabriel Sianturi Irkha Limawanaldy Mohamad Reza Pahlevi Muhamad Zamil Patricia Divani Anugrah Astari Slamet Riyady Sulis Setyowati