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All Journal Jurnal Nasional Teknologi Informasi dan Aplikasinya
Nanda Asmara Ramdhan Putra
Universitas Udayana
Computer Science & IT Engineering

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Analisis UX pada Aplikasi Komik Digital Menggunakan Metode Usability Testing Nanda Asmara Ramdhan Putra; I Gede Arta Wibawa
Jurnal Nasional Teknologi Informasi dan Aplikasinya Vol. 4 No. 1 (2025): JNATIA Vol. 4, No. 1, November 2025
Publisher : Informatics Department, Faculty of Mathematics and Natural Sciences, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JNATIA.2025.v04.i01.p02

Abstract

The shift to digital media has intensified competition among comic applications, making User Experience (UX) a critical determinant of success. This study evaluates a digital comic app's UX via Usability Testing with five users , measuring effectiveness, errors, learnability, and satisfaction.Results indicate a 100% task completion rate , yet a high error rate of 60% reveals significant usability issues. The "Change Notification" and "Download Offline" features were the primary sources of errors , scoring lowest in learnability. Interestingly, high user satisfaction contrasts with the high error rate , suggesting users encountered non-critical errors that hindered efficiency but did not spoil the overall experience. In conclusion, while functionally effective , the application requires a targeted redesign of its notification and download features to improve usability.
Co-Authors I Gede Arta Wibawa