Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Pendidikan dan Pembelajaran Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS)
Ernawati
Universitas Negeri Padang, Padang, Indonesia
Decision Sciences, Operations Research & Management Education Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Strategi Peningkatan Kualitas Layanan yang Berdampak Terhadap Kepuasan Tamu di Hotel Savali Padang dengan Pendekatan Importance-Performance Analysis Joni Edwar Dasrita; Yuliana; Ernawati; Rahmiati
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 6 No. 3 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (April - Mei 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i3.4365

Abstract

Penelitian ini bertujuan untuk menganalisis strategi peningkatan kualitas layanan di Hotel Savali Padang dengan menggunakan pendekatan Importance-Performance Analysis (IPA) dan Customer Satisfaction Index (CSI). Kualitas layanan dievaluasi berdasarkan model SERVQUAL yang mencakup enam dimensi: tangible, reliability, responsiveness, assurance, empathy, dan technology. Hasil penelitian menunjukkan bahwa kebersihan kamar, kecepatan layanan, dan inovasi digital menjadi perhatian utama untuk meningkatkan kepuasan pelanggan. Nilai CSI sebesar 73% mengindikasikan tingkat kepuasan yang baik, tetapi masih ada ruang untuk perbaikan. Strategi yang diusulkan meliputi pelatihan karyawan, peningkatan fasilitas, dan pengembangan layanan digital untuk meningkatkan pengalaman tamu secara keseluruhan.
Unlocking Digital Entrepreneurial Intentions: The Influence of Entrepreneurship Education and Internal Locus of Control in Indonesian Universities Fitrika Kumala Dewi; Asmar Yulastri; Nizwardi Jalinus; Ganefri; Ernawati; Fadhilah; Elfizon; Fakhrur Rozi; Reni Kurnia
Jurnal Ilmiah Pendidikan dan Pembelajaran Vol. 10 No. 1 (2026): March
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jipp.v10i1.106130

Abstract

Several previous studies have shown that entrepreneurship education and internal locus of control have a positive effect on entrepreneurial intentions. However, empirical studies that simultaneously examine these two factors in the context of digital entrepreneurship in Indonesia are still limited. This is important to analyze because Indonesia is among the countries with the highest levels of digital device use worldwide. Therefore, this study aims to analyze the influence of entrepreneurship education, as an external factor, and of internal locus of control, as an internal factor, on students' digital entrepreneurial intentions. This study used an associative quantitative approach, involving 172 students classified as digital natives and Generation Z. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 3 and Fuzzy C-Means clustering in JASP. The results showed that entrepreneurship education and internal locus of control had a positive effect on students' digital entrepreneurial intentions. Cluster analysis showed that most respondents were in the moderate group, namely those who had confidence in their personal efforts and entrepreneurial intentions but were still limited in basic entrepreneurial knowledge. These findings imply the need to strengthen entrepreneurship education with an emphasis on developing practical digital entrepreneurship competencies for digital natives.
Co-Authors Asmar Yulastri Elfizon Fadhilah Fakhrur Rozi Fitrika Kumala Dewi Ganefri . Joni Edwar Dasrita Nizwardi Jalinus Rahmiati Rahmiati Reni Kurnia Yuliana