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All Journal Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)
Praningtyas, Paulina Kinanti Eka
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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THE STRATEGIC ROLE OF TRUST IN THE E-TAX SYSTEM TO ENCOURAGE TAX COMPLIANCE AND E-TAX SUSTAINABILITY Kurniawati, Nidya Oktavia; Nurhapsari, Risma; Tobing, Wesly Tumbur Ml; Prayuni, Novira Indah; Praningtyas, Paulina Kinanti Eka
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 3 (2025): Edisi September - Desember 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i3.6646

Abstract

This study aims to analyze the influence of business actors' patriotism and tax penalties on e-tax trust, tax compliance, and the sustainability of the e-tax system. Taxes are the backbone of state revenue, but Indonesia's tax ratio is still low. The methodology used is a mixture of qualitative through interviews with at least 10 MSME owners in Central Java and quantitative with Structural Equation Model (SEM) analysis using Partial Least Square (PLS). The results show: tax compliance has a positive and significant effect on e-tax sustainability; trust in e-tax has a negative effect on sustainability and is not significant on compliance; business actors' patriotism has a positive effect on sustainability, compliance, and trust in e-tax; tax penalties have a positive effect on sustainability, a positive but not significant effect on compliance, and a negative effect on trust. Overall, e-tax sustainability is influenced by a combination of compliance, patriotism, trust, and sanctions, with complex dynamics between trust and penalties. These findings emphasize the importance of an integrative strategy that combines regulatory, persuasive, and emotional approaches so that the e-tax system can run effectively, sustainably, and gain public support.
Co-Authors Kurniawati, Nidya Oktavia Nurhapsari, Risma Prayuni, Novira Indah Tobing, Wesly Tumbur ML