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All Journal Bina Bangsa International Journal of Business and Management
Munawir, Badi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALYSIS OF STRATEGIES TO IMPROVE EMPLOYEE PERFORMANCE TO ACHIEVE PERFORMANCE BASED CAPITATION (PBC) AT THE CICANGKANGGIRANG HEALTH CENTRE, WEST BANDUNG REGENCY Sikki, Nurhaeni; Wahyudin, Wahyudin; Mustoha, Mustoha; Munawir, Badi; Suriansyah, Suriansyah
Bina Bangsa International Journal of Business and Management Vol. 5 No. 3 (2025): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v5i3.184

Abstract

This study aims to analyze strategies for improving employee performance to achieve Performance Based Capitation (PBC) at the Cicangkanggirang Health Centre, West Bandung Regency. As a primary health care provider, Puskesmas plays a critical role in enhancing community health outcomes through basic health services. The implementation of PBC as a performance-based incentive system requires improvements in employee productivity and service quality. Using a qualitative approach and SWOT analysis, this study identifies key internal and external factors affecting PBC achievement. The findings highlight challenges related to human resource limitations, suboptimal performance, and inadequate facilities, alongside opportunities from government support and digital innovation. Strategic recommendations include sustainable human resource development, digital service innovation, employee motivation enhancement, and optimized resource utilization to support improved performance and PBC outcomes.
Co-Authors Mustoha, Mustoha Sikki, Nurhaeni Suriansyah, Suriansyah Wahyudin Wahyudin