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All Journal Jurnal Manajemen Kesehatan Indonesia Journal of Artificial Intelligence and Digital Business Bina Bangsa International Journal of Business and Management
Mustoha, Mustoha
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions

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Implementasi Layanan Berbasis Teknologi Informasi Dalam Mewujudkan Pelayanan Unggulan di Rumah Sakit Mustoha, Mustoha; Sikki, Nurhaeni; Fadhilah, Murni; Supriadi, Drajat; Wahyudin, Wahyudin; Wardana, Hendra; Istyadzah, Mystah; Prabowo, Eric Satrio Adi; Alif , Danendra Favian; Silalahi, Jonsinar
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2251

Abstract

Perkembangan teknologi informasi telah mendorong transformasi signifikan dalam sistem pelayanan kesehatan, termasuk di rumah sakit. Penelitian ini bertujuan untuk menganalisis penerapan teknologi informasi (TI) dalam meningkatkan kualitas pelayanan di rumah sakit. Rumah sakit sebagai lembaga pelayanan kesehatan dengan berbagai proses kompleks membutuhkan pemanfaatan TI untuk meningkatkan efisiensi operasional, akurasi pengambilan keputusan medis, serta kepuasan pasien. Dengan pendekatan kualitatif dan desain deskriptif, penelitian ini menggambarkan implementasi layanan berbasis TI di rumah sakit, meliputi sistem informasi manajemen rumah sakit (SIMRS), rekam medis elektronik (EMR), aplikasi mobile, dan sistem antrian online. Hasil penelitian menunjukkan bahwa penerapan TI dapat mempercepat proses pelayanan, mengurangi kesalahan medis, serta mempermudah akses informasi bagi pasien. Selain itu, teknologi ini juga berkontribusi pada peningkatan kepuasan pasien melalui pengurangan waktu tunggu dan kemudahan akses layanan. Namun, keberhasilan implementasi TI sangat bergantung pada kesiapan sumber daya manusia, perencanaan yang matang, serta pengelolaan perubahan yang efektif. Penelitian ini menyimpulkan bahwa dengan dukungan yang tepat, rumah sakit dapat mencapai pelayanan unggulan yang tidak hanya memenuhi standar nasional, tetapi juga mampu bersaing di tingkat global.
ANALYSIS OF STRATEGIES TO IMPROVE EMPLOYEE PERFORMANCE TO ACHIEVE PERFORMANCE BASED CAPITATION (PBC) AT THE CICANGKANGGIRANG HEALTH CENTRE, WEST BANDUNG REGENCY Sikki, Nurhaeni; Wahyudin, Wahyudin; Mustoha, Mustoha; Munawir, Badi; Suriansyah, Suriansyah
Bina Bangsa International Journal of Business and Management Vol. 5 No. 3 (2025): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v5i3.184

Abstract

This study aims to analyze strategies for improving employee performance to achieve Performance Based Capitation (PBC) at the Cicangkanggirang Health Centre, West Bandung Regency. As a primary health care provider, Puskesmas plays a critical role in enhancing community health outcomes through basic health services. The implementation of PBC as a performance-based incentive system requires improvements in employee productivity and service quality. Using a qualitative approach and SWOT analysis, this study identifies key internal and external factors affecting PBC achievement. The findings highlight challenges related to human resource limitations, suboptimal performance, and inadequate facilities, alongside opportunities from government support and digital innovation. Strategic recommendations include sustainable human resource development, digital service innovation, employee motivation enhancement, and optimized resource utilization to support improved performance and PBC outcomes.
BUDAYA ADIL (JUST CULTURE) : UPAYA PENINGKATAN PELAPORAN INSIDEN KESELAMATAN PASIEN DI RUMAH SAKIT Mustoha, Mustoha; Yuliaty, Farida; Paramarta, Vip; Kosasih, Kosasih
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.327-339

Abstract

Patient safety incidents are a critical issue in healthcare that can impact service quality and public trust in hospitals. Implementing a patient safety culture is one way to improve hospital services by raising awareness of error prevention and reporting. This study aims to improve reporting of patient safety incidents in the Central Surgical Installation of Mitra Plumbon Hospital, Cirebon, through the implementation of a culture of fairness. Using a quantitative, correlative descriptive method, this study involved 50 healthcare workers as respondents. The results showed a significant increase in reporting of patient safety incidents after the implementation of a culture of fairness, characterized by a shift from a moderate to a strong culture. A culture of fairness plays a crucial role in creating a safe work environment, where staff feel comfortable reporting incidents without fear of sanctions. This study is expected to contribute to efforts to improve patient safety in hospitals.
Co-Authors Alif , Danendra Favian Fadhilah, Murni Farida Yuliaty Istyadzah, Mystah KOSASIH KOSASIH, KOSASIH Munawir, Badi Prabowo, Eric Satrio Adi Sikki, Nurhaeni Silalahi, Jonsinar Supriadi, Drajat Suriansyah, Suriansyah Vip Paramarta Wahyudin Wahyudin Wardana, Hendra