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Mutia Herman
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Astronomy Chemistry Computer Science & IT Electrical & Electronics Engineering Social Sciences

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Menilai Kepuasan Pengguna Dalam Sistem Informasi Pendaftaran Menggunakan Framework PIECES Mutia Herman; Muhammad Irwan Padli Nasution
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 5 No 01 (2026): OKTAL : Jurnal Ilmu Komputer Dan Sains (INPRESS)
Publisher : CV. Multi Kreasi Media

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Abstract

Assessing user satisfaction is important as a benchmark for assessing the quality and effectiveness of information systems used in public Services. Initial observations at the North Sumatra Provincial Library and Archives Office found indications of difficulties in accessing the website, slow system response, unclear Service information, lack of digital Service promotion, and less attractive interface display. This study aims to measure the level of user satisfaction with the registration information system of the North Sumatra Provincial Library and Archives Office using the PIECES framework which includes aspects of performance, Information and Data, Economics, control and securit, Efficiency, and Service. The research method used descriptive quantitative through the distribution of questionnaires with a total of 14 participating respondents. The results showed that the user satisfaction level score for each variable was 3.89; Information and Data 3.92; economy 4.48; control and safety 3.82; Efficiency 4.16; and Services 2.78. The achievement of high satisfaction in the Economics aspect shows that the system provides benefits of saving time and user costs. However, the Service aspect with the lowest achievement indicates that there are still limitations in the quality of the interface and Service support to users. This research contributes as a material for system evaluation and the basis for improving registration information system Services in related agencies.
Analisis dan Pemodelan Proses Bisnis Distribusi Suku Cadang Otomotif pada PT. XYZ Menggunakan BPMN Mutia Herman; Muhammad Richie Hadiansah; Fakhri Alauddin Tarihoran; Muhammad Alvin Nurrahman; Idham Tiofandy Hasibuan; Meiranda Siregar; Muhammad Ayub Ardi
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 5 No 01 (2026): OKTAL : Jurnal Ilmu Komputer Dan Sains (INPRESS)
Publisher : CV. Multi Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The business process of selling and procuring products at PT. XYZ still relies on manual coordination and systems that have not yet been integrated, so workflows and process traceability are not yet optimal. This research aims to analyze and model these business processes using Business Process Model and Notation (BPMN). The research method used is descriptive research through observation and document study. The research data is in the form of activity flows, the role of actors, operational documents, and information on the use of the system in the sales and product procurement process. The results show that as-is business process modeling identifies flow inefficiencies, while to-be modeling results in more structured processes, integrated with information systems, and clarifies the roles and responsibilities of actors.
Co-Authors Fakhri Alauddin Tarihoran Idham Tiofandy Hasibuan Meiranda Siregar Muhammad Alvin Nurrahman Muhammad Ayub Ardi Muhammad Richie Hadiansah Nasution, Muhammad Irwan Padli