Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal AL-ULUM: JURNAL SAINS DAN TEKNOLOGI
Hayati, Nor Syipa
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Energy

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PATIENT SATISFACTION OVERVIEW OF NON-PRESCRIPTION DRUG SERVICES AT PHARMACY X, BANJARBARU Hayati, Nor Syipa; Ramadhani, Juwita; Su'aida, Nily
AL ULUM: JURNAL SAINS DAN TEKNOLOGI Vol 11, No 3 (2025)
Publisher : UPT Publication and Journal Management, Islamic University of Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/jst.v11i3.20450

Abstract

Quality pharmaceutical services play a key role in enhancing patient satisfaction, particularly in the provision of non-prescription medications at pharmacies. This study aims to present an overview of patient satisfaction with non-prescription drug services at X Pharmacy Banjarbaru. Using a quantitative descriptive design, data were collected through a questionnaire-based survey involving 354 respondents selected through purposive sampling based on specific criteria. Patient satisfaction was evaluated using the five servqual dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The dimensions of reliability, responsiveness, and assurance each achieved an average score of 84%, categorized as very satisfied. The empathy dimension reached 82%, while the tangibles dimension obtained 78%, both falling under the satisfied category. Overall, patients considered the services at x pharmacy Banjarbaru to be adequate. The study suggests improving dimensions that remain at the satisfied level and recommends further research to identify factors influencing patient satisfaction more comprehensively.
Co-Authors Juwita Ramadhani Su'aida, Nily