Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Psikologi: Indonesian Journal of Psychology Journal of Integrated System
Pramesti, Dini
Unknown Affiliation
Education Engineering Industrial & Manufacturing Engineering Public Health Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Kepuasan Pelanggan Berdasarkan Dimensi Service Quality pada Toko Alfamidi Muara Ciujung Barat Gunawan, Akbar; Ferro Ferdinant, Putro; Pramesti, Dini; Barleany, Dhena Ria; Setiawan, Hadi; Katili, Putiri Bhuana
Journal of Integrated System Vol. 8 No. 2 (2025): Journal of Integrated System Vol. 8 No. 2 (December 2025)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jis.v8i2.13482

Abstract

Kepuasan pelanggan merupakan faktor fundamental dalam dunia bisnis karena mutu pelayanan yang tidak optimal dapat secara langsung menurunkan tingkat kepuasan konsumen. Tujuan penelitian untuk menilai tingkat kepuasan pelanggan, mengidentifikasi aspek pelayanan yang menjadi kekuatan maupun kelemahan, menentukan prioritas perbaikan, serta menyusun strategi peningkatan mutu layanan di Toko Alfamidi Muara Ciujung Barat. Berdasarkan hasil karakteristik responden, diperoleh data bahwa 6,1% pelanggan merasa cukup puas, 34,4% puas, dan 59,6% sangat puas. Secara keseluruhan, tingkat kepuasan pelanggan termasuk dalam kategori “sangat puas” dengan nilai 84,02%. Analisis SERVQUAL memperlihatkan bahwa seluruh atribut menunjukkan nilai gap negatif, menandakan bahwa layanan yang diberikan belum sepenuhnya sesuai dengan ekspektasi pelanggan, meskipun tingkat kepuasan tergolong tinggi. Dimensi tangible merupakan keunggulan utama dengan nilai kualitas pelayanan 0,973, sementara dimensi empathy menjadi aspek terlemah dengan skor 0,941. Berdasarkan hasil Importance Performance Analysis (IPA), atribut-atribut dalam kuadran I—yang menjadi prioritas utama perbaikan—meliputi komunikasi antara karyawan dan pelanggan, pemahaman produk, kecepatan antrean kasir, kesesuaian harga antara label dan sistem kasir, serta kemampuan karyawan dalam menanggapi pelanggan dengan jelas. Rekomendasi peningkatan meliputi pelatihan SOP pelayanan, penataan produk yang lebih sistematis, peningkatan komunikasi, pemeriksaan harga secara rutin, serta penambahan kasir pada jam sibuk.
The Influence of Parenting Styles and Peer Support on Self-Regulated Learning in High School Students from Non-Intact Families Pramesti, Dini; Suryadi, Bambang
Jurnal Psikologi Vol 53, No 2 (2026): All articles in this issue were authored/co-authored by 17 authors from 4 count
Publisher : Faculty of Psychology, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jpsi.117989

Abstract

Self-regulated learning does not develop spontaneously but is shaped by the interaction between students’ internal factors and their external environment. Internal factors include knowledge, motivation, willingness, gender, and intelligence, while external factors comprise influences from family, school, and peers. This study examined the influence of parenting style and peer support on self-regulated learning among high school students from non-intact families, with self-adjustment as a mediator. The participants were 203 high school students from six schools in Depok, aged 15–19 years, who came from non-intact families, including single-parent families due to divorce or the death of a parent, as well as blended families with stepparents or stepsiblings. Data were collected using validated research instruments and analyzed through path analysis using SEM-PLS (Structural Equation Modeling–Partial Least Squares) with Smart PLS version 4. The results indicate that parenting style and peer support are positively associated with students’ self-regulated learning, whereas self-adjustment shows a negative relationship with self-regulated learning.
Co-Authors Bambang Suryadi, Bambang Ferro Ferdinant, Putro Gunawan, Akbar Hadi Setiawan Putiri Bhuana Katili