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All Journal Jurnal Manajemen Informatika dan Bisnis Digital Jurnal Riset Teknik Komputer
Michelle Patricia Wijaya
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Computer Science & IT Industrial & Manufacturing Engineering Other

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PERANCANGAN UI/UX APLIKASI PEMESANAN TIKET BIRD PARK PALEMBANG BERBASIS WEBSITE Cindy Patricia Kadir; Michelle Patricia Wijaya; Monalisa Effendy; Ahmad Farisi; Nora Hafildah
Jurnal Riset Teknik Komputer Vol. 3 No. 1 (2026): Maret : Jurnal Riset Teknik Komputer (JURTIKOM)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/0ekvwv34

Abstract

This study aims to design the user interface and user experience (UI/UX) of a web-based ticket booking system for Bird Park Palembang. Currently, the ticket purchasing process is still conducted manually at the ticket counter, which results in long queues, limited access to information, and inefficient services, particularly during weekends and public holidays. In addition, Bird Park does not yet have an official website that provides centralized information regarding ticket prices and operating hours.This research employs a qualitative approach using the Design Thinking method, which consists of five stages: empathize, define, ideate, prototype, and test. Data were collected through direct interviews with Bird Park employees and visitors, field observations of the ticket purchasing process, and documentation of the promotional media used. The empathize stage was carried out to identify user problems and needs, which were then formulated in the define stage. Design solutions were developed during the ideate stage and implemented in the form of a UI/UX website prototype. Furthermore, the test stage involved users to evaluate ease of use, clarity of information, and interface comfort.The results indicate that the proposed UI/UX design is able to improve the efficiency of the ticket booking process and provide a better user experience compared to the manual system. Therefore, the application of the Design Thinking method is effective in producing a UI/UX design that meets user needs and supports improvements in service quality at Bird Park Palembang.
Dokumentasi Perencanaan Strategis Sistem Informasi pada PT. Roda Prima Perkasa Michelle Patricia Wijaya; Darriel Dapples; Cindy Patricia Kadir; Lionnell Julycell Huang; Mulyati, Mulyati
JUMINTAL: Jurnal Manajemen Informatika dan Bisnis Digital Vol. 5 No. 1 (2026): Mei 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/jumintal.v5i1.7523

Abstract

This study aimed to design an information systems strategic plan for PT. Roda Prima Perkasa, a metal-based building materials distribution company located in Palembang. The main problem identified was the suboptimal utilization of information systems, particularly in ordering processes, promotion, and customer interaction, which were still handled manually. This study employed a qualitative approach using the Anita Cassidy framework, consisting of the visioning, analysis, direction, and recommendation stages. Several analytical tools were applied, including Porter’s Five Forces, SWOT, PESTLE, Value Chain, and the McFarlan Strategic Grid. The results indicated that PT. Roda Prima Perkasa operated in a highly competitive business environment and required digital transformation to enhance its competitiveness. The existing information systems were primarily operational and had not yet provided significant strategic value. This study proposed the development of an integrated ERP/CRM system, a B2B online ordering website, improvements in information technology infrastructure, and the enhancement of human resource competencies
Co-Authors Cindy Patricia Kadir Darriel Dapples Farisi, Ahmad Lionnell Julycell Huang Monalisa Effendy Mulyati Mulyati Nora hafildah