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p-Index From 2021 - 2026
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All Journal Sunan Kalijaga International Journal on Islamic Educational Research Journal of Scientific Research, Education, and Technology
Setiawan, Abdul Yani
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Computer Science & IT Economics, Econometrics & Finance Education Engineering Social Sciences

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Towards Inclusive Digital Public Services: Policy Directions for Digital Inclusion of the Elderly in Klaten Regency Setiawan, Abdul Yani; Handoko, V. Rudy; Rochim, Achluddin Ibnu
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 4 No. 4 (2025): Vol. 4 No. 4 2025
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v4i4.924

Abstract

The digital transformation of public services in Indonesia has advanced significantly, yet it remains insufficiently inclusive, particularly for older adults who face a heightened risk of digital exclusion. This study investigates the direction of digital inclusion policy for the elderly in Klaten Regency, where the aging population continues to rise. Employing a qualitative approach with an exploratory case study design, data were collected through document analysis, in-depth interviews with key stakeholders, and participatory observation in five digitally oriented villages. Findings reveal that although digital service infrastructure has been developed, no explicit affirmative policy currently addresses elderly participation in digital public services. Most older adults encounter barriers related to digital access, literacy, and limited social support. The analysis is framed using an inclusive policy strategy, policy ecology, and digital inclusion theory. The study concludes that digital policy in Klaten remains technocratic and insufficiently responsive to the needs of vulnerable groups. To realize genuinely inclusive digital public services, the study recommends cross-sectoral collaboration, the formulation of affirmative policies, and the development of community-based digital literacy programs tailored for the elderly.
From Service Quality to Student Experience: A Bibliometric Analysis of Service Quality Research in Higher Education Arief, Aditya Ferdiana; Nuryanto; Mardiana, Tri; Setiawan, Abdul Yani
Sunan Kalijaga International Journal on Islamic Educational Research Vol. 10 No. 1 (2026)
Publisher : Pascasarjana Fakultas Ilmu Tarbiyah dan Keguruan UIN Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/skijier.2026.101.05

Abstract

This study maps the intellectual landscape of service quality research in higher education and traces its shift from a classical service evaluation orientation toward an ecosystem increasingly centered on student experience and digital transformation. A bibliometric analysis was conducted on Scopus metadata related to service quality and higher education. The dataset included 1,887 documents from 770 sources and was analyzed using bibliometrix and Biblioshiny in R Studio. The analysis covered scientific production, citations, publication sources, authors, affiliations, countries, and conceptual mapping through keywords, trend topics, co-word networks, thematic maps, and factorial analysis. The field has developed as an increasingly collaborative and multidisciplinary domain, with strong contributions from Asia, especially India with 145 documents, China with 141, Indonesia with 137, and Malaysia with 105. The most dominant keywords are higher education with 1,092 occurrences and service quality with 904, followed by students with 141 and student satisfaction with 131. Conceptually, the field has shifted from classical service quality evaluation toward student experience, system quality, information quality, e-learning, and increasingly hybrid educational services. Emerging themes such as artificial intelligence, ChatGPT, trust, and student well-being have appeared, but remain fragmented
Co-Authors Achluddin Ibnu Rochim, Achluddin Ibnu Arief, Aditya Ferdiana Nuryanto Rudy Handoko Tri Mardiana, Tri