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All Journal Jurnal Ekonomi Manajemen Sistem Informasi
Widiansyah, Sigit Priebadi
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Economics, Econometrics & Finance

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Terminal Safety and Security as an Implication of Terminal Location and Accessibility, Mediated by Service Reliability: A Case Study at Tanah Merdeka Freight Terminal Widiansyah, Sigit Priebadi; Suripno, Suripno; Abidin, Zaenal; Subastian, Djamal; Setiawan, Edhie Budi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6726

Abstract

This study aims to analyze the influence of terminal location and accessibility on safety/security through service reliability among logistics companies operating at Tanah Merdeka Terminal, North Jakarta. A quantitative approach was employed using a survey method. The study population consisted of approximately 40 logistics companies in the research area, all of which were included in the sample using saturated sampling technique. Data collection was conducted through questionnaire distribution between March and June 2025. Data analysis was carried out using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS version 4.1 software. The results indicate that service reliability has a significant influence on safety/security. Additionally, terminal location indirectly affects safety/security through service reliability. However, accessibility was found to have no significant direct or indirect effect on service reliability and safety/security. These findings highlight the critical role of enhancing service reliability as a key factor in improving logistics safety and security.
Co-Authors Edhie Budi Setiawan, Edhie Budi Subastian, Djamal Suripno Suripno Zaenal Abidin