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All Journal ROUTERS: Jurnal Sistem dan Teknologi Informasi Prosiding Seminar Nasional Ilmu Komputer, Sosial Sains, Teknik Dan Multi-disiplin Ilmu
Try Hafsani, Yuke
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Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Library & Information Science

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AlfaOne Application Redesign Using Lean UX Method Anjeli, Saiba; Try Hafsani, Yuke; Efendi, Yoyon; Tashid, Tashid; Utami, Nurul
Prosiding Seminar Nasional Ilmu Komputer, Sosial Sains, Teknik dan Multi-Disiplin Ilmu Vol. 1 (2025)
Publisher : Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/ikosstemi.v1.87

Abstract

AlfaOne application is a digital service application owned by PT Sumber Alfaria Tri Jaya TBK which not only provides transaction features, but also various supporting services that make it easier for users to carry out daily activities digitally. This application is designed to increase ease of access to services for users without having to come directly to physical outlets. The existence of the AlfaOne application is expected to increase service effectiveness, reduce queues at outlets, and encourage increased use of digital services. However, based on the results of initial observations, the features and interface design of the AlfaOne application are considered less than optimal and less attractive, resulting in a decrease in user interest and comfort in using the application. Therefore, a redesign of the user interface (UI) and user experience (UX) is needed as a basis for building a platform that is more attractive, easy to use, and in accordance with user needs. The Lean UX method was chosen in this study because it focuses on user satisfaction through an iterative, collaborative, and user feedback-based design process. Based on the results of the analysis, implementation, and evaluation, this study produced a final prototype which is a combination of prototype A and prototype B which has been validated in terms of appearance, functionality, as well as criticism and suggestions from users and technical parties. Prototype A was selected for 3 features and prototype B was selected for the other 3 features. On the login page, design B was selected with a percentage of 53%, the home page was selected with a percentage of 57%, and the history page was selected with a percentage of 62%. In addition, the results of the study showed that the proposed interface design has consistency in the use of color, typography, icons, and layout, and provides a more understandable user experience in accessing features and information as needed. The final design was tested using the Usability Testing method to measure the level of ease of use and user acceptance of the proposed alfaone application design.
REDESIGN APLIKASI LAYANAN TUNGGU MENGGUNAKAN METODE LEAN UX Try Hafsani, Yuke; Anjeli, Saiba; Efendi, Yoyon
ROUTERS: Jurnal Sistem dan Teknologi Informasi Vol. 4 No. 1, Februari 2026
Publisher : Program Studi Teknologi Rekayasa Internet, Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/rt.v5i1.4790

Abstract

The Tunggu Service Application is a digital service application owned by the Population and Civil Registration Service (Disdukcapil) of Pekanbaru City which not only provides population administration services, but also various supporting features that make it easier for the public to access services digitally. This application is designed to increase the ease of service access for the public without having to come directly to the Disdukcapil office. The existence of the Waiting Service application is expected to increase the effectiveness of the service, reduce queues in the office, and encourage the utilization of digital services in the government environment. However, based on the results of initial observation and initial testing to users, the appearance and usage flow of the Waiting Servic application is not fully in accordance with the user's needs. Some users stated that they had difficulty in understanding the flow of the service and assessing that the appearance of the application still needed to be improved. This condition has an impact on the user's comfort in using the application. Therefore, it is necessary to redesign the User Interface (UI) and User Experience (UX) so that the application can be used more easily and in accordance with the user's needs. The Lean UX method was chosen in this study because it focuses on user satisfaction through an iterative, collaborative, and user feedback-based design process. Based on the results of analysis, implementation, and evaluation, this research produces a final prototype which is a combination of prototype A and prototype B that has been validated in terms of appearance, functionality, as well as criticism and suggestions from users and technical parties. Prototype A was chosen for 3 features and prototype B was chosen for 3 other features. On the home page selected design B with a percentage of 57%, the service submission page selected design A with a percentage of 76%, and the schedule selection page selected design B with a percentage of 62%. In addition, the research results show that the proposed interface design has consistency in the use of colors, typography, icons, and layouts, as well as providing a user experience that is easier to understand in accessing features and information as needed. The final design was tested using the Usability Testing method to measure the level of ease of use and user acceptance of the proposed Layanan Tunggu application design.
Co-Authors Anjeli, Saiba Nurul Utami Tashid, Tashid Yoyon Efendi