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All Journal Buletin Poltanesa Politeia : Journal of Public Administration and Political Science and International Relations
Kus Indarto
Mulawarman University
Agriculture, Biological Sciences & Forestry Computer Science & IT Education Other

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Implementation of the E-Kinerja System to Improve Public Service Quality at Bukit Biru Village Robiyandi Robiyandi; Saipul Saipul; Kus Indarto
Poltanesa Vol 26 No 1 (2025): June 2025
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v26i1.3207

Abstract

In response to the growing need for effective governance and public service delivery, this study investigates the implementation of the E-Kinerja system at Bukit Biru Village, Tenggarong District, Kutai Kartanegara Regency. The system was introduced as part of the Regulation of the Minister for Administrative and Bureaucratic Reform of the Republic of Indonesia No. 6/2022, which mandates the use of electronic performance management systems within government institutions. The purpose of this regulation is to improve the efficiency, transparency, and accountability of public servants, thereby enhancing the quality of public services. The E-Kinerja system, designed to manage, monitor, and evaluate employee performance more effectively, is expected to streamline public service delivery and align it with organizational goals. This research employs a qualitative descriptive approach to explore the implementation process and its impact on public service quality in the Bukit Biru Village government office. The study includes interviews with government officials, staff observations, and document analysis of the E-Kinerja system's application. The findings suggest that while the system has shown potential in improving the tracking and evaluation of employee performance, its implementation has faced several challenges. These challenges include limited training opportunities, a lack of thorough understanding among employees regarding the benefits and features of the system, and inconsistent participation in using the E-Kinerja platform. Furthermore, the study reveals that some critical factors support the implementation process, including the leadership's commitment to adopting new technologies, the integration of the system with existing human resource management practices, and the alignment of the system’s objectives with the goals of the public sector. However, despite these positives, the study identifies several barriers that undermine the effectiveness of the system, such as insufficient communication regarding the importance of employee engagement, the complexity of the platform, and technical limitations such as inconsistent internet access. This study highlights the importance of providing continuous training and ensuring that all employees understand the advantages of using the E-Kinerja system for both their individual development and the overall improvement of public services. Additionally, a robust communication strategy is crucial to ensuring employee buy-in and effective implementation. The research concludes by suggesting several policy recommendations aimed at optimizing the E-Kinerja system, such as enhancing staff involvement in the decision-making process, improving access to resources, and reinforcing the commitment to public service quality through better managerial support. This paper contributes to the growing body of literature on public administration and electronic government systems, offering valuable insights into the implementation challenges and opportunities that come with digitizing government performance management. It also provides a case study for other governmental bodies in Indonesia and beyond that aim to implement similar E-Kinerja systems to strengthen public sector governance and improve service delivery.
Implementation of Smart City Program Policy on The Use of Samagov Application in Digital Sub-District of Samarinda Seberang Lisdawati Lisdawati; Enos Paselle; Kus Indarto; Bambang Irawan
Poltanesa Vol 26 No 1 (2025): June 2025
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v26i1.3389

Abstract

This research investigates the implementation of the Smart City program policy through the application of Samagov within the digital sub-district initiative in Samarinda Seberang. The study aims to examine the extent to which the policy has been realized in practice, as well as to identify the supporting and inhibiting factors influencing its effectiveness. Employing a qualitative descriptive approach, the data were collected through in-depth interviews, document analysis, and field observations. The research framework is grounded in George C. Edward III’s policy implementation model, which emphasizes four core variables: communication, resources, disposition of implementers, and bureaucratic structure. The findings reveal that although the application represents a strategic effort in modernizing public service delivery, several significant obstacles remain. These include ineffective communication between stakeholders, lack of clarity in information dissemination, insufficient trained human resources, and a bureaucratic structure that is not yet adaptive to digital transformation. Additionally, the supporting Standard Operating Procedures (SOPs) are still under development, which has led to inconsistencies in service execution. On the other hand, some enabling factors were identified, such as leadership commitment, availability of digital infrastructure, and collaboration with technology providers. The study concludes that a more structured and inclusive implementation strategy is needed, particularly by improving inter-agency coordination, simplifying SOPs, providing regular technical training, and increasing community digital literacy. The establishment of digital service units at the sub-district level is also recommended to ensure service consistency and accessibility. Effective policy implementation in this context is expected to accelerate digital governance practices and contribute to more transparent, efficient, and inclusive public service delivery in line with the Smart City vision.
Quality of Public Services Based on The Online Single Submission (OSS) System for Space Utilization Activity Conformity (KKPR) at The Public Works and Spatial Planning Agency of Samarinda City Eny Agus Indriani; Cathas Teguh Prakoso; Kus Indarto
Politeia : Journal of Public Administration and Political Science and International Relations Vol. 4 No. 4 (2026): October 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/politeia.v4i4.1815

Abstract

This study aims to analyze the quality of public services based on the Online Single Submission (OSS) system regarding the Conformity of Space Utilization Activities (KKPR) permit at the Samarinda City Public Works and Spatial Planning Agency (Dinas PUPR), as well as to identify supporting and inhibiting factors. The study employs a qualitative descriptive approach, with data collected through interviews, observation, and documentation. Informants included one Head of the Spatial Planning Section, two staff members from the Spatial Planning Division of the Samarinda City PUPR Agency, and three KKPR service applicants. Supporting documents included Government Regulation No. 28 of 2025, OSS technical documents, the PUPR organizational structure, and institutional documentation. The analysis applied seven dimensions of Electronic Service Quality: efficiency, system availability, fulfillment, privacy, responsiveness, compensation, and contact. The results indicate that OSS has improved orderliness, documentation, and online accessibility for KKPR applications; however, overall service quality remains suboptimal. Efficiency is affected by document completeness, location suitability, the availability of Detailed Spatial Plans (RDTR) and Standard Industrial Classification (KBLI) codes, and system stability. Key obstacles include server disruptions, data synchronization issues, application tracking difficulties, limited outreach and training, inadequate facilities, and the complexity of technical documents. Privacy is relatively well-maintained and staff responsiveness is satisfactory, yet compensation remains the weakest dimension, as no formal mechanism exists to address system disruptions. Supporting factors include OSS integration, regulatory frameworks, digital documentation, staff assistance, and spatial planning forums. Improving service quality requires strengthening system stability, tracking capabilities, applicant assistance programs, outreach efforts, and formal mechanisms for handling technical issues.
Co-Authors Bambang Irawan Cathas Teguh Prakoso Enos Paselle Eny Agus Indriani Lisdawati Lisdawati Robiyandi Robiyandi Saipul Saipul