Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Innovative and Creativity
Ihsan Zikri Ulfiandi
STIE Pemnas Indonesia
Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementation of E-Government in Improving Public Service Efficiency: A Case Study on the Batu City Government Hari Purnomo; Suljatmiko Suljatmiko; Ihsan Zikri Ulfiandi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2700

Abstract

This study aims to analyze the implementation of e-Government in improving the efficiency of public services in the Batu City Government, especially through the Digital Public Service Mall (MPP) "Among Warga" service. Using a descriptive qualitative approach, data was obtained through interviews, observations, and documentation. The results show that service digitization is able to reduce the licensing process time from 3-5 days to 1-2 days, reduce administrative costs, and increase public satisfaction from 65% to 83%. However, obstacles were found in the form of limited digital human resources, lack of integration between OPDs, and low digital literacy of the community. This study aims to analyze the implementation of e-Government in improving the efficiency of public services in the Batu City Government, especially through the Digital Public Service Mall (MPP) "Among Warga" service. Using a descriptive qualitative approach, data was obtained through interviews, observations, and documentation. The results show that service digitization is able to reduce the licensing process time from 3-5 days to 1-2 days, reduce administrative costs, and increase public satisfaction from 65% to 83%. However, obstacles were found in the form of limited digital human resources, lack of integration between OPDs, and low digital literacy of the community.
Co-Authors Hari Purnomo Suljatmiko Suljatmiko