Harniati Harniati
Universitas Indonesia Timur, Makassar

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Managing Organizational Systems As Employee Satisfaction Assessment Standards At Wisatauit Makassar General Hospital Harniati Harniati; Abdul Rahman; Rismawati Rismawati
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4093

Abstract

Hospital employee satisfaction can be measured by looking at the organizational management system that is part of every routine activity at the UIT Makassar Tourism Hospital. This source of information can be used among managers to find out the value of organizational management to strengthen supervision and communication efficiency. Employee satisfaction levels can be measured through the Job Description Index (JDI). This study aims to assess the level of employee satisfaction in the organizational management system. The research method used is that the population is all employees at the UIT Makassar Tourism Hospital in 2024 totaling 4345 people with a sample used in this study using the slovin formula of 410 employees. The number of samples in each installation or in each field/section is calculated based on the proportion of the number of employees and the type of employees in each installation or in each field/section. The results of this study stated that most employees were able to make good assessments in each Job Description Index (JDI) indicator, including: General Overview of Job Conditions (78.8%); income and compensation received amounted to (59.0%); the chance of promotion to the position of (67.5%); quality of supervision (74.5%); support for one-unit co-workers is (73.5%) and current working conditions are (72.8%). If the results of the assessment of the six indicators of JDI conclude that the value of employee satisfaction can be stated to be satisfied as seen with the organizational management system at the UIT Tourism Hospital Makassar, therefore there are 12.3% of employees who express dissatisfaction with the organizational management system at the UIT Tourism Hospital in Makassar. The conclusion of the results of this study is that many employees give an assessment that the income and compensation received by employees are bad and very poor. However, this research has implications for increasing income opportunities in the form of salaries as well as opportunities for career paths to be realized through job promotions.
Readiness Of The Medical Record Unit To Face The Accreditation Process At The Clinic Harniati Harniati; Abdul Rahman
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4094

Abstract

RSU Wisata UIT is a health facility in Makassar City that offers first-rate health services to the community, including 4D ultrasound with AI to monitor pregnancy, and serve patients from inside and outside the city. Efforts that can be made to improve the quality and safety of clinical services in primary clinics are through accreditation. The medical record unit is part of the service support unit at the primary clinic which is included in the assessment of the accreditation of the primary clinic. The readiness of the medical record unit needs to be assessed to see what documents and implementation do not yet exist. The identification of the readiness of the accreditation of the medical record unit of Clinic X had been carried out two years earlier, namely in 2021. This study aims to find out how the continuation and readiness of the accreditation of the medical record unit will be in 2024. This research method uses an observational descriptive approach through a cross sectional design. The research data was collected through observation and interviews with medical record officers, then analyzed by comparing the predicted score of the accreditation readiness score of the clinical medical record unit X in 2021 with 2024. The results show that the readiness for accreditation for clinical medical record units X in 2024 has increased, from a predicted score in 2021 of 41.7% to 65.8% in 2024. With the comparison of accreditation readiness, it can be used as evaluation material to meet the needs of both the documentation that has not been ready and the procedures that have never been implemented. From the results of this study, it can be concluded that the achievement of accreditation assessment has not been maximized due to almost all assessment indicators that have not been possessed, including the availability of supporting documents. Clinics that can create a frame of reference first, by determining methods and analyzing instruments that are in accordance with the method used.