Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Journal of Information System, Technology and Engineering Journal of Innovative and Creativity
Ricky Rizkie
Sekolah Tinggi Ilmu Ekonomi GICI
Computer Science & IT Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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The Influence of Top Management Support, HR Technology Infrastructure, and System Reliability on Digital HRM Effectiveness in Financial Technology Companies Haris Karyadi; Dasep Supriatna; Tyahya Whisnu Hendratni; Pipit Sundari; Putri Wahyu Novika; Ricky Rizkie
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i1.8041

Abstract

The expansion of financial technology needs companies to adopt digital human resource management systems which enhance their operational processes to maintain their competitive edge in the market. The study investigates the impact of executive leadership backing and human resource technology systems together with system reliability on the effectiveness of digital human resource management in financial technology organizations. The research uses a quantitative research design to test its hypotheses through an explanatory research approach. The researchers conducted a survey using a structured questionnaire which they distributed to 150 employees from Indonesian fintech companies who were selected through purposive sampling. The researchers conducted validity testing and reliability testing plus classical assumption testing before they performed multiple linear regression analysis for data analysis. The research shows that digital HRM effectiveness needs top management support together with HR technology systems and system reliability because these factors influence system performance of the system. The study shows that digital HRM effectiveness requires both technological components plus organizational support and system dependability. The study demonstrates how human resource management and information systems research benefit from understanding how managerial elements and technical components work together to develop digital HRM systems. The study findings provide financial technology companies with recommendations for developing HR management solutions which achieve reliability and long-term effectiveness through digital methods.
The Influence of Mobile Application Quality, Brand Consistency, and Service Reliability on the Digital Customer Experience of Food Delivery Application Users Rio Haribowo; Flora Grace Putrianti; Ricky Rizkie; Widyatmoko Widyatmoko; Pas Mahyu Akhirianto; Pande Gde Bagus Naya Primananda
Journal of Information System, Technology and Engineering Vol. 4 No. 2 (2026): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v4i2.314

Abstract

The objective of this study is to analyze the influence of Mobile Application Quality, Brand Consistency, and Service Reliability on Digital Customer Experience Users of food delivery app. Multiple linear regression was used to analyze data collected through online questionnaires. Prior to hypothesis testing, the validity test, reliability test, and classical assumption test were used for the data. The study showed that the Mobile Application Quality, Brand Consistency, and Service Reliability variables had a positive and significant influence on Digital Customer Experience both partially and simultaneously. The coefficient of determination suggests that three independent variables in this research explain the Digital Customer Experience. According to the research findings, application quality, brand consistency, and service reliability shape the digital customer experience in food delivery services. In addition to providing recommendations for food delivery service providers on how to improve their service quality and product competitiveness through effective customer experience management, the study also makes theoretical contributions to digital marketing, customer experience, and digital service management literatures.
Co-Authors Dasep Supriatna Flora Grace Putrianti Haribowo, Rio Haris Karyadi Pas Mahyu Akhirianto Pipit Sundari Primananda, Pande Gde Bagus Naya Putri Wahyu Novika Tyahya Whisnu Hendratni Widyatmoko Widyatmoko