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All Journal Jurnal Pengabdian Masyarakat Indonesia Sejahtera Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat International Journal of Humanities and Social Sciences Reviews
Fitra Hadi Khaz
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Improving Road Safety Governance through Public Service Innovation Dede Mirza; Fitra Hadi Khaz; Refdi Refdi
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 1 (2024): February : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i1.583

Abstract

This study explores how public service innovations in motor vehicle testing, based on Regional Public Service Agencies (BLUD), can improve road safety governance. In regions with rapidly growing motor vehicle populations, inadequate roadworthiness controls contribute to high traffic accident risks. While Indonesia has a regulatory framework for motor vehicle testing, service delivery remains largely administrative and lacks a strong focus on road safety. The study aims to assess how public service innovations can enhance road safety governance through local government-managed vehicle testing based on BLUD. Using a qualitative case study approach, data were collected through in-depth interviews, observations, and document analysis involving local government officials, testing technicians, and service users. Thematic and interpretive data analysis identified governance dimensions that influence service effectiveness. The study finds that road safety governance improvement relies on four main capacities: relational, structural, resource, and adaptive. Although BLUD-based management offers flexibility for service innovation, its implementation has not fully aligned with road safety goals. Challenges remain in public trust, cross-agency coordination, resource availability, and organizational learning. The study concludes that integrating public service innovation with institutional capacity building and safety-focused performance management is essential for strengthening road safety governance. These findings highlight the strategic importance of motor vehicle testing in enhancing road safety and public value at the regional level.
Analysis of Public Service Quality at The Bumi Ayu Lurah Office Fitra Hadi Khaz; Ernita Puspa Dewi; Rudi Hartasetiadi; Rahmihayati Rahmihayati
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 4 (2024): November : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i4.590

Abstract

Public service is a key aspect of government performance that directly affects community satisfaction. This study examines the quality of public service at the Bumi Ayu Subdistrict Office in Dumai Selatan, Dumai City, using five dimensions: reliability, responsiveness, empathy, tangibles, and assurance. Data were collected through observation, interviews with two informants (one official and one service user), and document review. The findings indicate that public services are generally effective. Staff demonstrate adequate reliability and responsiveness, show empathy in serving the community, provide sufficient facilities to support service activities, and foster public trust through professional conduct. Supporting factors include well-organized service procedures, adequate infrastructure, and attentive staff, while limitations involve dependency on the subdistrict head for document approval, limited staff during peak hours, and some facility constraints. The study highlights the need to improve service timeliness, increase staff availability, and improve facilities to optimize public service delivery. Enhancing training programs for staff and implementing technology solutions for document processing could contribute to further improving service quality. Future research could focus on expanding the scope of public service assessments to include citizen satisfaction and feedback, providing insights into the areas requiring attention for continuous improvement.
Analysis of Public Service Standards for Inpatient Care at Dumai City Regional General Hospital (RSUD) Dede Mirza; Lilis Wahyuni; Fitra Hadi Khaz; Yuliana Yuliana
International Journal of Humanities and Social Sciences Reviews Vol. 2 No. 2 (2025): International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v2i2.595

Abstract

This study aims to evaluate the implementation of Public Service Standards in inpatient services at Dumai City Regional General Hospital (RSUD) as an important part of the provision of health services to the community. Public service standards are needed to ensure service quality, efficiency, transparency, and public satisfaction as service users. However, in practice, various problems are still found, particularly related to the timeliness of service, clarity of service costs, and the availability of supporting facilities and infrastructure. This study uses a qualitative descriptive approach with research subjects including hospital management, inpatient service staff, and community service users. Data collection was conducted through in-depth interviews, direct observation, and documentation studies to obtain a comprehensive picture of the implementation of public service standards. The data obtained were analyzed using thematic analysis methods through the stages of data transcription, coding, theme identification, theme grouping, and data interpretation. The results of the study indicate that the overall implementation of Public Service Standards in inpatient care at Dumai City Regional General Hospital is in the good category. Indicators of service procedures, service products, and the competence of service providers have been implemented quite optimally, characterized by clear procedures, services that meet patient needs, and friendly and professional staff attitudes. However, the service completion time and cost indicators are still in the fairly good category, which indicates delays in service and limited information regarding costs received by patients. Furthermore, facilities and infrastructure are the indicators that require the most attention, especially regarding the comfort of the waiting room and the completeness of service support equipment. In conclusion, although the standard of public service at the Dumai City Regional Hospital inpatient has been running well, continuous improvement efforts are needed to increase service time efficiency, cost transparency, and the provision of facilities and infrastructure to increase public satisfaction and trust in health services.
Social Development in Increasing Human Resources Awareness of Environmental Protection in Bumi Ayu Subdistrict Wafa Adila; Fitra Hadi Khaz; Erika Yusmaini; Keke Ananta
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2096

Abstract

Environmental issues in Bumi Ayu Subdistrict are characterized by a low level of public awareness and understanding of the impacts of environmentally unfriendly behaviors, including the use of single-use plastics, water pollution, and waste burning. This condition presents a significant challenge to the implementation of sustainable development at the community level, particularly in maintaining environmental quality and public health. This community service activity aims to enhance community participation in environmental conservation and to strengthen social awareness of sustainable development through a participatory and educative approach. The methods employed include interactive presentations, group discussions, and the development of informational media as accessible and effective educational tools for various community groups. The results indicate an improvement in community understanding of the relationship between daily behaviors and environmental degradation, accompanied by the emergence of collective awareness and active participation in environmental conservation initiatives such as waste management, waste sorting, and greening programs. Overall, this activity contributes to encouraging behavioral change toward environmentally responsible practices, fostering shared responsibility, and supporting sustainable social and environmental development in the local community.
Building an Environmentally Caring Community Through Dasawisma Fitra Hadi Khaz; Refdi Refdi; Muhammad Arya Wijaya; Novier Jorgi
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2097

Abstract

Household environmental problems such as poor waste management, the practice of burning waste, and limited use of home yards remain major challenges in creating clean and healthy residential areas. Dasawisma, as the smallest unit within the PKK structure, holds a strategic role in fostering environmental awareness and pro-environmental behavior at the family level. This Community Service Program (PkM) aims to build an environmentally caring community through strengthening the role of Dasawisma, improving members' knowledge, and encouraging new habits in household environmental management. The method used a participatory approach consisting of problem identification, interactive counseling sessions, hands-on practice in waste management and yard utilization, and field mentoring. The results indicate an increase in members' understanding of environmental issues, behavioral changes in sorting organic and inorganic waste, simple composting practices, and the cultivation of plants in home yards. In addition, collective awareness and the emergence of local leaders helped sustain the environmental movement within the community. This program demonstrates that strengthening Dasawisma is an effective family-based empowerment strategy to support social transformation toward a cleaner, healthier, and more sustainable environment.
Assistance in Strengthening Governance and Management of Bahtera Beach Tourism Services Erinaldi Erinaldi; Fitra Hadi Khaz; Keke Ananta
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 1 (2025): Februari : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i1.2098

Abstract

This Community Service Program (PkM) was motivated by the suboptimal organizational governance and tourism service management at Bahtera Beach. The main issues included limited managerial capacity among local tourism managers, the absence of clear service standards, and weak coordination among local tourism stakeholders. This program aimed to strengthen institutional capacity, improve the quality of visitor services, and promote more participatory and sustainable destination governance. The program applied a participatory approach consisting of problem identification, joint planning, training on tourism service management, development of basic service standards, and field mentoring. The beneficiaries were local tourism management groups and community members directly involved in tourism services at Bahtera Beach. The results indicate improved understanding among managers regarding structured organizational governance and service management. Clearer task distribution, the implementation of basic service standards for visitors, and increased awareness of cleanliness and visitor comfort were observed as tangible improvements. In addition, the emergence of local leaders who actively coordinate service activities and support program sustainability became an important outcome. Overall, this program contributed to strengthening institutional capacity and enhancing the quality of the tourism experience at Bahtera Beach.
Islamic Value-Based Leadership and Modern Organizational Management as a Foundation HMI cadres Fitra Hadi Khaz; Refdi Refdi
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 3 (2025): Juni : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i3.2101

Abstract

This Community Service Program (PKM) aims to enhance the leadership capacity and organizational management skills of cadres of the Islamic Student Association (HMI) Dumai Branch through the strengthening of Islamic values and the application of modern organizational management principles. The program was implemented as part of the Intermediate Training (Latihan Kader II/LK 2), which serves as a strategic forum for developing future organizational leaders. The activities were conducted using a combination of lectures, interactive discussions, case-based learning, and leadership simulations designed to encourage critical thinking and active participation. A participatory approach was employed to ensure that participants were directly involved in the learning process and could relate the material to real organizational challenges. The results of the program indicate a significant improvement in participants’ understanding of transformational leadership, collective–collegial leadership, and effective organizational planning and management skills. In addition, the program increased participants’ awareness of the importance of integrating Islamic values as an ethical and moral foundation in student organizational leadership practices. Overall, this PKM contributes to the development of qualified HMI cadres who possess integrity, adaptability, strong leadership competence, and a sustained commitment to community service and organizational development.
The Family as a Source of Aspiration for Family Members Fitra Hadi Khaz; Erinaldi Erinaldi; Erika Yusmaini; Keke Ananta
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 3 No. 1 (2024): Maret: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v3i1.2926

Abstract

Family plays a strategic role as a source of aspiration for its members in shaping human resource quality and sustainable social development. However, various challenges remain, including limited understanding of the importance of emotional support, harmonious communication, and educational roles within the family. This community service activity aims to enhance public awareness and understanding of the family’s role as a source of aspiration for family members in Rimba Sekampung Village, Dumai City. A participatory approach was employed through socialization activities, interactive presentations, group discussions, and the development of informational media. The results indicate an improvement in community awareness and understanding of the importance of harmonious families, reflected in initial changes in attitudes and behaviors, increased support for family members’ education, and the emergence of community leaders and youth as local change agents. This activity also fostered collective awareness of the family’s role in human resource development, contributing to the potential for sustainable social transformation.
Co-Authors Dede Mirza Erika Yusmaini Erinaldi Erinaldi Ernita Puspa Dewi Keke Ananta Lilis Wahyuni Muhammad Arya Wijaya Novier Jorgi Rahmihayati Rahmihayati Refdi Refdi Rudi Hartasetiadi Wafa Adila Yuliana Yuliana