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All Journal Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat International Journal of Humanities and Social Sciences Reviews Fundamentum: Jurnal Pengabdian Multidisiplin International Journal of Social Welfare and Family Law
Ernita Puspa Dewi
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Social Sciences

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Public Perception of Public Services at the Religious Affairs Office of South Dumai District Ernita Puspa Dewi; Nadia Asiska
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 1 (2024): February : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i1.585

Abstract

Marriage administration services are a form of public service that has important legal and social implications for the community. The Office of Religious Affairs (KUA), as a technical implementing unit of the Ministry of Religious Affairs, plays a strategic role in providing legal certainty regarding marital status. This study aims to analyze the quality of public services and public perceptions of marriage administration services at the Office of Religious Affairs in South Dumai District. This study used a qualitative approach with descriptive methods. Data were collected through observation, in-depth interviews, and documentation studies, with purposively selected informants consisting of KUA officers and community service users. Data analysis was conducted using the Miles and Huberman interactive model, which includes data reduction, data presentation, and conclusion drawing. The results show that the quality of public services at the KUA in South Dumai District is generally in the good category, particularly in the dimensions of responsiveness, reliability, and assurance. However, the tangible and empathy dimensions still require improvement, particularly related to limited infrastructure and individual attention to the community. This study confirms that the effectiveness of marriage administration services is determined not only by the performance of the apparatus, but also by the level of understanding and readiness of the community as service users. These findings provide important implications for improving the quality of public services through strengthening socialization, procedural transparency, and a more user-oriented service approach.
Analysis of Public Service Quality at The Bumi Ayu Lurah Office Fitra Hadi Khaz; Ernita Puspa Dewi; Rudi Hartasetiadi; Rahmihayati Rahmihayati
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 4 (2024): November : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i4.590

Abstract

Public service is a key aspect of government performance that directly affects community satisfaction. This study examines the quality of public service at the Bumi Ayu Subdistrict Office in Dumai Selatan, Dumai City, using five dimensions: reliability, responsiveness, empathy, tangibles, and assurance. Data were collected through observation, interviews with two informants (one official and one service user), and document review. The findings indicate that public services are generally effective. Staff demonstrate adequate reliability and responsiveness, show empathy in serving the community, provide sufficient facilities to support service activities, and foster public trust through professional conduct. Supporting factors include well-organized service procedures, adequate infrastructure, and attentive staff, while limitations involve dependency on the subdistrict head for document approval, limited staff during peak hours, and some facility constraints. The study highlights the need to improve service timeliness, increase staff availability, and improve facilities to optimize public service delivery. Enhancing training programs for staff and implementing technology solutions for document processing could contribute to further improving service quality. Future research could focus on expanding the scope of public service assessments to include citizen satisfaction and feedback, providing insights into the areas requiring attention for continuous improvement.
Analysis of Public Services in Creating Taxpayer Identifica-tion Number (NPWP) at The Dumai City Primary Tax Ser-vice Office (KPP) Dede Mirza; Rudi Hartasetiadi; Ernita Puspa Dewi; Ajeng Putri Wiharni
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 4 (2024): November : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i4.591

Abstract

Public service delivery in taxation is a vital function of government in fulfilling citizens' administrative rights, particularly through the issuance of the Taxpayer Identification Number (NPWP). The quality of this service directly influences taxpayer satisfaction, understanding, and trust in tax institutions. This study aims to analyze the quality of public service in NPWP issuance at the Primary Tax Office (KPP Pratama) of Dumai City and to identify supporting and inhibiting factors affecting service implementation. This research employed a descriptive qualitative approach. Data were collected through observations, in-depth interviews with tax officers and taxpayers, and documentation studies. Data analysis was conducted using an interactive model consisting of data reduction, data presentation, and conclusion drawing. The assessment of service quality was based on the SERVQUAL framework developed by Zeithaml and Parasuraman, encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results show that NPWP issuance services at KPP Pratama Dumai City are generally well implemented. Adequate facilities, adherence to standard operating procedures, responsive officers, data security assurance, and courteous service attitudes support service quality. However, challenges remain, particularly related to limited waiting room capacity during peak periods, varying levels of taxpayer understanding, and the need for clearer procedural information. Continuous improvement in communication, service management, and capacity planning is required to enhance public service quality.
The Role of the Cooperative and Tourism Service (Diskopar) in Tourism Development in Dumai City Rudi Hartasetiadi; Lilis Wahyuni; Ernita Puspa Dewi; Dewi Jannah; Mesi Yendara
International Journal of Social Welfare and Family Law Vol. 1 No. 1 (2024): January : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v1i1.587

Abstract

This study aims to analyze the role of the Department of Youth, Sports and Tourism (Diskopar) Dumai City in tourism development and to identify supporting and inhibiting factors affecting its implementation. The research uses a qualitative descriptive approach with data collected through interviews, observation, and documentation. Informants consisted of a tourism data and information officer at Diskopar Kota Dumai and a community tourism actor. The data were analyzed using an interactive model involving data reduction, data display, and conclusion drawing. The findings show that Diskopar Kota Dumai plays an active role based on three role indicators: institutional position, social expectations, and implementation. The institution is involved not only in policy formulation but also in maintenance, monitoring, training workshops, event organization, and management of public tourism spaces. Supporting factors include regional tourism potential, digital promotion, regulatory documents, and regional budget support. Inhibiting factors include suboptimal maintenance of tourist sites, illegal levies in unmanaged areas, and uneven information access due to limited network coverage. Overall, the role of the Dumai City Diskopar is functioning but still requires strengthening in supervision, facility management, and equitable promotion.
Community Empowerment as a National Priority in Development Wafa Adila; Ernita Puspa Dewi; Hosnul Khotimah Lestari
FUNDAMENTUM : Jurnal Pengabdian Multidisiplin Vol. 1 No. 4 (2023): November : FUNDAMENTUM : Jurnal Pengabdian Multidisiplin
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/fundamentum.v1i4.1538

Abstract

Community empowerment is a fundamental pillar of national development aimed at enhancing social welfare, social justice, and active public participation in the development process. This Community Service Program aims to strengthen community understanding and capacity, particularly among women members of the PKK organization in Rimba Sekampung Village, regarding the strategic role of community empowerment as a national development priority. The activity was conducted on Thursday, January 18, 2024, at Jalan Belimbing, Rimba Sekampung Village, Dumai City. The implementation method employed socialization through counseling and persuasive guidance using a non-formal and participatory educational approach. The program focuses on women's empowerment, community participation in development, and the prevention of social issues such as sexual violence and bullying among children and adolescents. The results indicate an improvement in participants' awareness, understanding, and active involvement during discussions, as well as a strengthened commitment to act as agents of change within their communities. This program contributes positively to reinforcing the role of women as strategic partners of the government in promoting inclusive, equitable, and sustainable national development.
Improving the Quality of Dasawisma Administration through Collaboration with Universities Nurmala Sari; Ernita Puspa Dewi; Hannisa Fitri Effendi; Ramadhan Fathur Rahman Syah; Ziada Filosofia
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 2 (2025): April : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i2.2092

Abstract

The low quality of Dasawisma administrative management remains a major challenge in supporting the effectiveness of the Family Empowerment and Welfare (PKK) programs at the community level. This problem is characterized by poorly organized family data records, weak documentation of activities, and limited understanding among administrators regarding the strategic role of administration as a basis for planning and decision-making. This Community Service Program (PKM) aims to improve the quality of Dasawisma administration through collaboration between higher education institutions and Dasawisma groups as an effort to strengthen community organizational governance. The method employed is a participatory community organizing approach, encompassing stages of joint planning, technical administrative assistance, training, and reflective evaluation. The results indicate an improvement in administrators' understanding and skills in managing administrative tasks, the establishment of more systematic data and activity recording systems, and increased participation and organizational ownership among Dasawisma members. Furthermore, the program encouraged the emergence of local leadership and collective awareness of the importance of as an instrument for institutional strengthening. Overall, collaboration with higher education institutions proved effective in promoting sustainable improvements in Dasawisma administrative governance.
Co-Authors Ajeng Putri Wiharni Dede Mirza Dewi Jannah Fitra Hadi Khaz Hannisa Fitri Effendi Hosnul Khotimah Lestari Lilis Wahyuni Mesi Yendara Nadia Asiska Nurmala Sari Rahmihayati Rahmihayati Ramadhan Fathur Rahman Syah Rudi Hartasetiadi Wafa Adila Ziada Filosofia