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All Journal Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat International Journal of Humanities and Social Sciences Reviews
Rahmihayati Rahmihayati
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Health Professions Languange, Linguistic, Communication & Media Social Sciences

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Analysis of Public Service Quality at The Bumi Ayu Lurah Office Fitra Hadi Khaz; Ernita Puspa Dewi; Rudi Hartasetiadi; Rahmihayati Rahmihayati
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 4 (2024): November : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i4.590

Abstract

Public service is a key aspect of government performance that directly affects community satisfaction. This study examines the quality of public service at the Bumi Ayu Subdistrict Office in Dumai Selatan, Dumai City, using five dimensions: reliability, responsiveness, empathy, tangibles, and assurance. Data were collected through observation, interviews with two informants (one official and one service user), and document review. The findings indicate that public services are generally effective. Staff demonstrate adequate reliability and responsiveness, show empathy in serving the community, provide sufficient facilities to support service activities, and foster public trust through professional conduct. Supporting factors include well-organized service procedures, adequate infrastructure, and attentive staff, while limitations involve dependency on the subdistrict head for document approval, limited staff during peak hours, and some facility constraints. The study highlights the need to improve service timeliness, increase staff availability, and improve facilities to optimize public service delivery. Enhancing training programs for staff and implementing technology solutions for document processing could contribute to further improving service quality. Future research could focus on expanding the scope of public service assessments to include citizen satisfaction and feedback, providing insights into the areas requiring attention for continuous improvement.
Optimizing the Role of Public Administration in Policy and Stunting Reduction Program Lilisuryani Lilisuryani; Latip Latip; Sabariah Sabariah; Rahmihayati Rahmihayati
MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat Vol. 3 No. 4 (2025): Agustus : MENGABDI : Jurnal Hasil Kegiatan Bersama Masyarakat
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mengabdi.v3i4.2105

Abstract

Stunting remains a chronic nutritional issue affecting human resource quality in Indonesia, particularly children under five years old. High prevalence of stunting impacts long-term cognitive development, physical growth, and productivity of the young generation (Ministry of Health, 2023). This community service aims to optimize the role of public administration in disseminating policies and programs to reduce stunting through education, training, and direct community assistance. Activities were carried out through coordination with government officials, community health cadres, and local leaders, using local communication media to raise awareness about nutrition. The results indicate an increase in community knowledge on stunting, balanced nutrition practices, and active involvement of both officials and residents in stunting reduction programs. Optimizing public administration through capacity building, cross-sector coordination, and information technology utilization supports program targets. This service recommends strategies for sustainable, participatory, and data-driven program implementation.
Co-Authors Ernita Puspa Dewi Fitra Hadi Khaz Latip Latip Lilisuryani Lilisuryani Rudi Hartasetiadi Sabariah Sabariah