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Analysis of Miscommunication between Pilot and Air Traffic Control (ATC) and Its Contribution to Flight Incidents Rizky Arlanda Sihombing; Nunuk Praptiningsih; Yudha Abimanyu
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2194

Abstract

This study aims to analyze the forms, causes, and impacts of miscommunication between pilots and Air Traffic Controllers (ATC) on flight incidents. The research employs a qualitative descriptive design with a case study approach based on content analysis of official safety reports from KNKT, ICAO, and FAA. Data were analyzed using the Human Factors Analysis and Classification System (HFACS) framework to identify human, environmental, supervisory, and organizational factors. The results indicate that the most common types of communication errors include readback errors, hearback errors, non-standard phraseology, overlapping transmissions, and omission errors. Major contributing factors involve fatigue, high workload, frequency interference, insufficient phraseology training, and weak reporting culture. Miscommunication has been shown to directly contribute to incidents such as loss of separation, airprox, and runway incursions. Recommended mitigation efforts include scenario-based training, implementation of the Safety Management System (SMS) and Just Culture, as well as the use of digital communication technologies such as Controller Pilot Data Link Communication (CPDLC). Effective, clear, and standardized communication remains the cornerstone of aviation safety.
Optimization of ATC Radar Simulator Utilization for Personnel Rating at Jakarta Air Traffic Service Centre Rizky Arlanda Sihombing; Nunuk Praptiningsih; Yudha Abimanyu
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2218

Abstract

Aviation safety largely depends on the competence of Air Traffic Controllers (ATCs). The Jakarta Air Traffic Service Centre (JATSC), managing the Jakarta Flight Information Region (FIR), faces increasing operational complexity following the Jakarta–Singapore FIR realignment. This study aims to analyze the utilization of the ATC radar simulator in JATSC’s training programs and its impact on improving ATC personnel competence. A descriptive-correlational quantitative method was applied, involving 81 ATC personnel selected through purposive sampling. Data were collected via structured questionnaires and analyzed using SPSS with validity, reliability, and correlation tests. The overall simulator utilization was categorized as high (mean = 3.87), with excellent feature quality (mean = 4.15) and strong operational relevance (mean = 3.99), though usage intensity remained moderate (mean = 2.97) due to scheduling constraints. The simulator effectively enhanced ATC competence (mean = 4.42), particularly in decision-making, workload management, situational awareness, and teamwork, while communication required improvement. Correlation results indicated that simulator feature quality had the strongest relationship with competency dimensions (r = 0.532–0.687). The study concludes that optimal simulator utilization significantly improves ATC competence, providing a strategic model for enhancing aviation training and safety.